Not open document in onlyoffice - Download failed about onlyoffice-mattermost HOT 9 CLOSED

I am also getting the exact same error, is there any fix/workaround for this issue?

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I have not got a solution yet.

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I found the issue - JWT_HEADER must be set to a value that is not Authorization, as stated here:

• JWT Header: If JWT protection is enabled, it is necessary to specify a custom header name since the Mattermost security policy blocks external 'Authorization' Headers. This header should be specified in the ONLYOFFICE Docs signature settings as well (further information can be found here).

Reference: https://github.com/ONLYOFFICE/onlyoffice-mattermost?tab=readme-ov-file#plugin-settings

Ensure that this value is not Authorization, and that it is the same for both the OnlyOffice Mattermost plugin settings and the OnlyOffice documentserver settings.

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@TheMythologist what do I need to change in my plugin settings? current settings I have attached in my questions.
Can you guide me?

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On your OnlyOffice document server, what it is the JWT_HEADER settings used to? It needs to be set to AuthorizationJWT, as shown from your screenshot.

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below is my onlyoffice local.json file

{ "services": { "CoAuthoring": { "sql": { "type": "postgres", "dbHost": "localhost", "dbPort": "5432", "dbName": "onlyoffice", "dbUser": "onlyoffice", "dbPass": "onlyoffice" }, "token": { "enable": { "request": { "inbox": true, "outbox": true }, "browser": true }, "inbox": { "header": "Authorization", "inBody": false }, "outbox": { "header": "Authorization", "inBody": false } }, "secret": { "inbox": { "string": "qIGHV0xa8o1MTPSgOTFJusf8pFTmixgn" }, "outbox": { "string": "qIGHV0xa8o1MTPSgOTFJusf8pFTmixgn" }, "session": { "string": "qIGHV0xa8o1MTPSgOTFJusf8pFTmixgn" } } } }, "rabbitmq": { "url": "amqp://guest:guest@localhost" }, "storage": { "fs": { "secretString": "94EoQuvEZvrlWo61vhTl" } } }

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Are you using Docker to run your OnlyOffice document server? I'm afraid I'm not too sure on how to configure JWT_HEADER using the configuration json files. For me, I ran OnlyOffice document server via Docker, so I just have to specify JWT_HEADER=<custom_jwt_header> in my environment.

https://helpcenter.onlyoffice.com/installation/docs-enterprise-install-docker.aspx

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@TheMythologist thanks it is working

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we have passed parameter JWT_HEADER=AuthorizationJWT and restarted onlyoffice docker and solved issues.

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