berezuev / osticket-spreader Goto Github PK

*Remote Server returned '554 5.3.0 < #5.3.0 x-unix; *

*PHP Fatal error: Call to a member function addNote() on null in
/var/www/osticket/upload/include/class.ticket.php on line 2635 PHP Stack
trace: *

*PHP 1. {main}() /var/www/osticket/upload/api/pipe.php:0 *

*PHP 2. PipeApiController::process()
/var/www/osticket/upload/api/pipe.php:26 *

*PHP 3. TicketApiController->processEmail()
/var/www/osticket/upload/include/api.tickets.php:222 *

*PHP 4. TicketApiController->createTicket()
/var/www/osticket/upload/include/api.tickets.php:178 *

*PHP 5. Ticket::create()
/var/www/osticket/upload/include/api.tickets.php:132 *

*PHP 6. Ticket->save()
/var/www/osticket/upload/include/class.ticket.php:3373 *

*PHP 7. VerySimpleModel->save()
/var/www/osticket/upload/include/class.ticket.php:2740 *

*PHP 8. Signal::send() /var/www/osticket/upload/include/class.orm.php:619 *

*PHP 9.
call_user_func_array:{/var/www/osticket/upload/include/class.signal.php:98}()
/var/www/osticket/upload/include/class.signal.php:98 *

*PHP 10. SpreaderPlugin::spreadTicket()
/var/www/osticket/upload/include/class.signal.php:98 *

*PHP 11. Ticket->assignToStaff()
/var/www/osticket/upload/include/plugins/osticket-spreader/spreader.php:56 *

*PHP 12. Ticket->onAssign()
/var/www/osticket/upload/include/class.ticket.php:2145 *

*PHP 13. Ticket->logNote()
/var/www/osticket/upload/include/class.ticket.php:1727 *

PHP 14. Ticket->postNote()
/var/www/osticket/upload/include/class.ticket.php:2611>'

On line 25 of spreader.php:

Change "model.created" to "ticket.created".

This should fix the following error:

status=bounced (Command died with status 255: "/var/www/osticket/upload/api/pipe.php". Command output: PHP Fatal error:  Call to a member function addNote() on null in /var/www/osticket/upload/include/class.ticket.php 
on line 2635 PHP Stack trace: 
PHP   1. {main}() /var/www/osticket/upload/api/pipe.php:0 PHP   2. PipeApiController::process() /var/www/osticket/upload/api/pipe.php:26 
PHP   3. TicketApiController->processEmail() /var/www/osticket/upload/include/api.tickets.php:222 
PHP   4. TicketApiController->createTicket() /var/www/osticket/upload/include/api.tickets.php:178 
PHP   5. Ticket::create() /var/www/osticket/upload/include/api.tickets.php:132 
PHP   6. Ticket->save() /var/www/osticket/upload/include/class.ticket.php:3373 
PHP   7. VerySimpleModel->save() /var/www/osticket/upload/include/class.ticket.php:2740 PHP   8. Signal::send() /var/www/osticket/upload/include/class.orm.php:619 
PHP   9. call_user_func_array:{/var/www/osticket/upload/include/class.signal.php:98}() /var/www/osticket/upload/include/class.signal.php:98 
PHP  10. SpreaderPlugin::spreadTicket() /var/www/osticket/upload/include/class.signal.php:98 PHP  11. Ticket->assignToStaff() /var/www/osticket/upload/include/plugins/osticket-spreader/spreader.php:56 
PHP  12. Ticket->onAssign() /var/www/osticket/upload/include/class.ticket.php:2145 
PHP  13. Ticket->logNote() /var/www/osticket/upload/include/class.ticket.php:1727 
PHP  14. Ticket->postNote() /var/www/osticket/upload/include/class.ticket.php:2611 )

I tried to install your plugin. When i created new ticket then it did not autoassign to staff.

Here is what i did
(https://user-images.githubusercontent.com/927291/43442693-5a72e7ec-94bc-11e8-925a-ab03f981260a.png)

Anything am i missing? Please help!.

When manually creating a ticket on behalf of the customer and selecting a specific individual for the ticket to be assigned to them, the spreader re-assigns the ticket to the next person in the queue instead of the specific individual I wanted.

Is there anyway to override the queue when you want a specific person assigned? Right now, I have to go back into the ticket and reassign again, and now two people received notifications instead of the one.

Please see attached screen capture.

When using this plugin, Ticket Assignment Alerts are not getting triggered.