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Pietro-Aretino avatar Pietro-Aretino commented on August 20, 2024

Pardon my ignorance, but should your files just be dumped into the /plugins directory for osTicket? What is the proper installation and running of your programs? Can I install them anywhere on the web-server and create a cronjob for it?

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berezuev avatar berezuev commented on August 20, 2024

@Pietro-Aretino you don't need to use crontab. This plugin installing in osticket admin pannel (/contact/scp), then it runs automatically on create ticket event.

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Pietro-Aretino avatar Pietro-Aretino commented on August 20, 2024

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Nimeshin avatar Nimeshin commented on August 20, 2024

hi
great mod so far for this feature, however it breaks the email pull function as mentioned above. Any idea if this has been fixed or can be fixed? I managed to install on the latest 1.10 release.

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Nimeshin avatar Nimeshin commented on August 20, 2024

found your post now ( Pietro-Aretino ) to work in 1.10 - thank you all, works perfectly.
http://osticket.com/forum/discussion/92292/auto-assign-tickets-based-on-time-of-day-cronjob
Also, if you want this functioning and running on your osTicket 1.10.1, simply modify the code in spreader.php on line 25 from "model.created." to "ticket.created", and the auto-assignment should function just fine with no errors.

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berezuev avatar berezuev commented on August 20, 2024

Thanks @Pietro-Aretino and @Nimeshin.
I've done changes in this repo. Next time you're able to create PR with your fix. Anyway, thanks for your fix!

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