when running bundle install on my rails project, I got the following.

Bundler could not find compatible versions for gem "faraday":
  In snapshot (Gemfile.lock):
    faraday (= 1.0.1)

  In Gemfile:
    sentry-raven was resolved to 3.0.0, which depends on
      faraday (>= 1.0)

    zammad_api was resolved to 1.0.5, which depends on
      faraday (~> 0.9)

Running `bundle update` will rebuild your snapshot from scratch, using only
the gems in your Gemfile, which may resolve the conflict.

Running bundle update works however downgrades sentry-raven to 2.13.0. It is a Devise dependancy so very important from a security perspective to be running the latest version.

After

gem install zammad-api
I updated, locally, the zammad_api-1.0.5.gemspec version for faraday to 1.0.1 and everything seems to work.

I would appreciate your thoughts about how I could make this change in production in Heroku? Or whether this can be update in the gem?

Hi,
I have been able to use the zammad ruby api client to create ticket.
Unfortunately when the new ticket is created I don't receive the notification and I only see it in the activity stream :

here is the code I used in the command line to create the ticket :

ticket = client.ticket.new(title: 'some new title 4',state: 'new',priority: '2 normal',owner: '-',customer: '[email protected]',group: 'Users',article: {sender: 'Customer',type: 'note',subject: 'some subject',content_type: 'text/plain',body: "new ticket \n created by using the zammad ruby API",})

Just to have consistent naming in all repos.

PHP API already is: zammad-api-client-php

• I could be wrong but I don't see any support for the tags API, api/v1/tags Please add it.

I am getting this error while verifying my email.

{"error":"Can't use Channel::Driver::Smtp: #\u003cNet::SMTPAuthenticationError: 535-5.7.8 Username and Password not accepted. Learn more at\n\u003e"}

what if we want to find a user by email or by first or last name without passing the id as we do in rails console from your gem?

Hi,
there is a new feature which should get supported in the zammad apis:

issue:
zammad/zammad#1805

documentation:
https://docs.zammad.org/en/latest/api-intro.html#example-curl-request-on-behalf-of-a-different-user

Best regards,
Rolf

Hey,

I was struggling with the search example from the readme and realised that it was because the example used in the search for a ticket uses the syntax for Zammad <=3.6 (state: new) and not the new one (state.name: new).
As in : https://user-docs.zammad.org/en/latest/advanced/search.html

If it's meant to be updated, I can open a PR 🤷‍♀️

Cheers

Because of the usage of invalid dropdown values in the groups spec the test will not work anymore in the future.

just got an error message from bundle because of this. turns out 1.2.8 was recently janked, as can be seen here:

https://rubygems.org/gems/logger/versions/1.2.8

is this gem actually still necessary?