When clicks on forgot password link for agent and customer perspective

Redirect to the common controller
prefix should not be shown in URL as well as on receiving link on mail

Description
When note added option using workflow, after workflow execution does not contain more spaces and more enter.

How to reproduce
Step 1: Go to the admin panel and click on the workflow option and added a note with more spaces and more enter and save:

Step 2: Now create a ticket from the admin and check the ticket from the admin side:

Possible Solution
If we use more spaces and more enter after workflow execution should take more spaces and more enter:

1 Issue
I created actions and mail for a deleted ticket with a mail message.
The message is not sent to the customer when ticket is deleted.
Please test it.

Action rules:

Event: ticket deleted
Conductions: ticket is equal to email or website
Actions: mail to customer -> deletion mail template

No email and no message is sent to the user on ticket deletion

2 issue
Send an email to the customer if ticket status change to pending

Action rules:

Event: ticket status updated
Conductions: status is equal to pending
Actions: mail to customer -> pending status email

No email and no message is sent to the user on ticket pending status

3 issue
Send a message if a ticket is closed or resolved

Action rules:

Event: ticket status updated
Conductions: status is equal to closed or resolved
Actions: mail to customer -> message for closed or resolved tickets

No email and no message is sent to the user on ticket closed or resolved

Issue 4 (suggestion)

Add the action to add to a ticket a reply, instead to be the operator who post the reply I expect to be able to post a canned message. actually you can just select mail to customer not post reply into the ticket.

Don't know if this can be done in mail template changing an option that I see in drop down men§, actually all this actions seems to be not working so I cannot automate alert or messages into tickets.

Description
When using workflow, status and priority option in condition after that shows an error

How to reproduce
Step 1: Go to admin, click on new workflow

Step 2: Now click on the priority and status option in the condition field:

In priority option:

After shows an error:

In status option:

After shows an error:

Possible Solution

If we click on the priority and status option in the condition field should be added without any error

Updation default workflow condition
Workflow name: Ticket Created
Condition: Mail to customer

Issue

Email template update for the mention condition

Description
When we use workflow for agent reply choose multiple agents so showing an error

How to reproduce
Step 1: Go to the admin panel and click on the workflow option
Step 2: Now create a workflow for given below screenshot:

Step 3: Now go to admin ticket and reply from an admin and here showing an error

Possible Solution
If we create a workflow and send replies from the admin and agent side so should go to mail to the agent and also the customer.

Additional context
Now go to ticket and reply from admin side:

Framework version: 1.0

Installed Dependencies

    "php": "^7.0",
    "uvdesk/composer-plugin": "^1.0",
    "symfony/flex": "^1.0",
    "uvdesk/core-framework": "^1.0",
    "uvdesk/automation-bundle": "^1.0",
    "uvdesk/mailbox-component": "^1.0",
    "uvdesk/extension-framework": "^1.0"

Issue Description

workflow and prepare response add form aren't working

Description
In the workflow, more than 100 characters in the name field show an error instead of the warning message

How to reproduce
Step 1: Go to the admin panel and click on the workflow option.
Step 2: Now write more than 100 characters in the name field and save but here workflow does not save because here not showing warning message in the name field so here validation not working properly in the name field.

Possible Solution
If we write more than 100 characters in the name field of the workflow so should be shown a warning message: Warning! Please add a valid Name! Length must not be greater than 100

Additional context
When writing more than 100 characters in the name filed and does not save workflow instead of shown warning message:

Remove the action as "delete" from the automated workflow :

Installed Packages

    "uvdesk/composer-plugin": "0.1.*",
    "symfony/flex": "^1.0",
    "uvdesk/core-framework": "0.1.*",
    "uvdesk/support-center-bundle": "0.1.*",
    "uvdesk/mailbox-component": "0.1.*"

Issue

Description
exception when view the automation bundle packages

Preconditions
Version-master

How to reproduce
step-1 go to the admin panel
step-2 open prepared response

Additional context

The workflow as "ticket create" perform 3 actions :

as shown above:
email template used here are same , in which <% ticket.customerLink %> is mention so agent as well receive the same customer ticket link , which is unauthorized.
so we need to create a new email template as default which specify the <% ticket.agentLink %> as well for agent .

Project dependencies

composer.json

    "uvdesk/composer-plugin": "0.1.*",
    "symfony/flex": "^1.0",
    "uvdesk/core-framework": "0.1.*",
    "uvdesk/support-center-bundle": "0.1.*",
    "uvdesk/mailbox-component": "0.1.*"

Description
When tickets type is disabled so should not be shown in prepared responses. when choosing this option: set type as

How to reproduce
Step 1: Go to the admin panel and click on the ticket type
Step 2: Now create disable ticket type
Step 3: Now go to prepared responses here choose this option: set type as and here showing disable ticket types

Possible Solution
If create disabled type so should not be shown in prepared responses.

Bug report

Title

Exception to access workflow & prepared response section menus

Issue Description

Exception to access workflow & prepared response section menus

Preconditions

1. framework Version- master

Steps to reproduce

1. step1- log in as a member
2. step2- go to workflow/prepared-response
3. step3- add a new workflow

Actual result

In the administration panel I cannot open the menu for prepared responses. The loading bubbles are moving but nothing is being displayed.

I get this in the log:

[2019-09-17 07:55:35] request.CRITICAL: Uncaught PHP Exception Doctrine\ORM\Query\QueryException: "[Syntax Error] line 0, col 144: Error: Expected =, <, <=, <>, >, >=, !=, got 'en'" at /var/www/vhosts/xxx/vendor/doctrine/orm/lib/Doctrine/ORM/Query/QueryException.php line 52 {"exception":"[object] (Doctrine\ORM\Query\QueryException(code: 0): [Syntax Error] line 0, col 144: Error: Expected =, <, <=, <>, >, >=, !=, got 'en' at /var/www/vhosts/xxx/vendor/doctrine/orm/lib/Doctrine/ORM/Query/QueryException.php:52, Doctrine\ORM\Query\QueryException(code: 0): SELECT COUNT(DISTINCT pr.id) FROM Webkul\UVDesk\AutomationBundle\Entity\PreparedResponses pr LEFT JOIN pr.user ud LEFT JOIN ud.user u WHERE pr./en/member/prepared-responses/ajax = :/en/member/prepared-responses/ajax ORDER BY pr.id DESC at /var/www/vhostsxxx/vendor/doctrine/orm/lib/Doctrine/ORM/Query/QueryException.php:41)"} []

Options for any selected action, get loading.......

Description
When we created the workflow for added note and status updated after reply in the ticket

How to reproduce
Step 1: Added a new workflow or update default Workflow of agent reply in the ticket:

Added a new WF like this:

Update default workflow like this:

Step 2: Now added a reply from admin dashboard and mail side with added attachment, then attachment not received in email notification:

Note:

If we have added a new workflow for status and note added then new created workflow is above of agent reply workflow so also attachment not received in customer email notification

If we have added same action in default created agent reply workflow but note added is above mail to customer actions then attachment not received in customer email notification

Note:
If we have added same conditions for customer reply in the ticket then here working fine with email received on the agent email

Possible Solution
If we are using note added in any place above or below any actions then should be attachment received in customer email notification like customer reply in the ticket workflow.

Description
Getting exception when workflow contains description condition while ticket create

How to reproduce

• setup workflow as shown in below screenshot

Test Environment:

Version 1.0.1
Production

Title
Not Assign Privilege to apply prepared response into the ticket

Description
If no privilege assign to agent for prepared response

Installed packages:

    "uvdesk/composer-plugin": "0.1.*",
    "symfony/flex": "^1.0",
    "uvdesk/core-framework": "0.1.*",
    "uvdesk/mailbox-component": "0.1.*"

Issue

Web installer failed at step 5/5 step

Description
In ticket created workflow, the wrong template is select in case of mail to assigned agent.

Note: we should add another email template for agent ticket assignment
"Ticket Assign" -> Mail to agent

"Ticket Generated" -> Mail to customer -> Ticket Generate success mail.