"
tag:status.uphold.com,2005:/history
<title>Uphold Status - Incident History</title>
2023-06-01T13:15:07Z
"Markeith rutledge
tag:status.uphold.com,2005:Incident/17430825
2023-06-01T13:15:07Z
2023-06-01T13:15:07Z
<title>Delayed DASH deposits & withdrawals</title>
<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>13:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>
tag:status.uphold.com,2005:Incident/17327028
2023-05-23T17:20:55Z
2023-05-23T17:20:55Z
<title>DASH || Deposits and Withdrawals are temporarily disabled</title>
<p><small>May <var data-var='date'>23</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Investigating</strong> - Due to network issues, we're unable to process DASH deposits and withdrawals.<br /><br />We'll update this alert as soon as new information becomes available.</p>
tag:status.uphold.com,2005:Incident/17256751
2023-05-22T10:35:44Z
2023-05-22T10:35:44Z
<title>GALA || Deposits and Withdrawals temporarily disabled</title>
<p><small>May <var data-var='date'>22</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Update</strong> - GALA withdrawals are now re-enabled - thank you for bearing with us!<br /><br />We're working on re-enabling deposits.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>16:26</var> UTC</small><br><strong>Monitoring</strong> - Deposits and withdrawals will be re-enabled 48 hours after the contract upgrade.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Investigating</strong> - In preparation for the GALA Contract Upgrade, we've temporarily disabled Deposits and Withdrawals for GALA.<br /><br />For more information, please check our dedicated FAQ - https://support.uphold.com/hc/en-us/articles/15403688841627</p>
tag:status.uphold.com,2005:Incident/17199970
2023-05-11T14:14:38Z
2023-05-11T14:14:38Z
<title>DAG Constellation Withdrawals Delayed</title>
<p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>22:08</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>
tag:status.uphold.com,2005:Incident/16994687
2023-04-29T10:56:13Z
2023-04-29T10:56:13Z
<title>Portfolio chart disabled</title>
<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>10:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>08:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Investigating</strong> - You may notice that we have temporarily disabled the portfolio chart in the App.<br />A new code deployment today created an issue that affected the display of Total Balance for some users. The issue has now been rectified.<br />We expect to put the chart back up once we have completed our investigations. Thanks for bearing with us.</p>
tag:status.uphold.com,2005:Incident/16900509
2023-04-21T10:05:09Z
2023-04-21T10:05:09Z
<title>Delayed HBAR withdrawals</title>
<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>10:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>
tag:status.uphold.com,2005:Incident/16808567
2023-04-11T11:00:19Z
2023-04-11T11:00:19Z
<title>Plaid ACH bank account-linking - scheduled maintenance</title>
<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</false/p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>11:29</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</false/p>
tag:status.uphold.com,2005:Incident/16729792
2023-04-02T18:56:26Z
2023-04-02T18:56:26Z
<title>Elevated API Errors</title>
<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>18:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>
tag:status.uphold.com,2005:Incident/16642251
2023-04-02T04:00:07Z
2023-04-02T04:00:07Z
<title>Uphold Card - Scheduled maintenace</title>
<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</false/p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>12:33</var> UTC</small><br><strong>Scheduled</strong> - We'll be performing scheduled maintenance in the Uphold Card system.<br /><br />This intervention will affect the Uphold Card core systems, during this time you will not be able to access the Uphold Card details in-app and you will not be able to complete payments.<br /><br />We recommend to use an alternative payment method while we complete this intervention.<br /><br />Full service is expected to be available as soon as we complete the maintenance.</p>
tag:status.uphold.com,2005:Incident/16690329
2023-03-29T22:57:32Z
2023-03-29T22:57:32Z
<title>Tezos (XTZ) - degraded performance on deposits and withdrawals</title>
/false/ type="html"><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>22:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>
tag:status.uphold.com,2005:Incident/16642223
2023-03-26T03:00:20Z
2023-03-26T03:00:20Z
<title>Uphold Card - Scheduled maintenance</title>
/false/ type="html"><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>02:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>12:29</var> UTC</small><br><strong>Scheduled</strong> - We'll be performing scheduled maintenance in the Uphold Card system.<br /><br />During this time you'll be able to complete payments normally but you won't be able to consult the Uphold Card details in-app or oder a new card.<br /><br />We expect to resume full service once the intervention is completed.</p>
tag:status.uphold.com,2005:Incident/16617473
2023-03-23T23:15:27Z
2023-03-23T23:15:27Z
<title>Service disruption - Coreum & SOLO</title>
=/"false"/ type="html"><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>23:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><sm****all>Mar <var data-var='date'>23</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Monitoring</strong> - We are experiencing significant demand for the COREUM launch today. Our team is working to find additional supply, and we will open COREUM for purchases as it becomes available.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>11:11</var> UTC</small><br><strong>Investigating</strong> - We're experiencing issues affecting buys for Coreum and SOLO.<br /><br />The Team is investigating - we'll provide updates shortly.</p>
tag:status.uphold.com,2005:Incident/16575725
2023-03-20T17:27:11Z
2023-03-20T17:27:11Z
<title>Uphold Card - System issue</title>
<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:14</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Investigating</strong> - Due to a connection issue with our card processor, we're experiencing issues with the Uphold Card for the UK.<br /><br />You may not be able to complete payments, order new cards or consult your Uphold Card details in-app.<br /><br />We're investigating the issue and will provide updates once available.</p>
tag:status.uphold.com,2005:Incident/16529693
2023-03-16T17:04:50Z
2023-03-16T17:04:50Z
<title>Delayed HBAR withdrawals</title>
<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>
tag:status.uphold.com,2005:Incident/16009429
2023-03-15T19:47:39Z
2023-03-15T19:47:39Z
<title>Disruption of service - ALBT</title>
/true/ type="html"><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Resolved</strong> - NXRA airdrop and convertion performed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Investigating</strong> - ALBT activity is halted, this includes Trades, Deposits and Withdrawals.<br /><br />More information available in our help center - https://support.uphold.com/hc/en-us/sections/12589529752475-ALBT-Status</p>
tag:status.uphold.com,2005:Incident/16440402
2023-03-13T12:05:21Z
2023-03-13T12:05:21Z
<title>Temporary Service Disruption - USDC</title>
<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:20</var> UTC</small><br><strong>Investigating</strong> - Following the developments on USDC, we're experiencing intermittent issues with USDC liquidity and you may not be able to sell USDC temporarily.<br /><br />Withdrawals are unaffected.<br /><br />We're assessing the situation and will provide updates as they become available.</p>
tag:status.uphold.com,2005:Incident/16422432
2023-03-13T10:01:40Z
2023-03-13T10:01:40Z
<title>Scheduled Maintenance - Verification System</title>
<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Scheduled</strong> - We'll be performing a system maintenance, during this time any action that requires you to take a selfie, for verification purposes, will fail.<br /><br />We expect to resume full service once the the maintenance is completed.</p>
tag:status.uphold.com,2005:Incident/16422402
2023-03-13T10:01:16Z
2023-03-13T10:01:16Z
<title>Scheduled Maintenance - ACH Gateway</title>
<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Scheduled</strong> - We'll be performing planned maintenance on the ACH Gateway causing service disruption.<br /><br />During this time, you'll not be able to link ACH Bank Accounts (US) and deposits and withdrawals will stay in the processing status longer than usual.<br /><br />We expect to resume full services once the maintenance is completed.</p>
tag:status.uphold.com,2005:Incident/16405901
2023-03-11T13:08:54Z
2023-03-11T13:08:54Z
<title>HBAR deposits and withdrawals disabled</title>
<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>20:33</var> UTC</small><br><strong>Investigating</strong> - HBAR has decided to temporarily shutdown network activity while they investigate an incident</p>
tag:status.uphold.com,2005:Incident/16400201
2023-03-10T10:00:17Z
2023-03-10T10:00:17Z
<title>Apple Pay and Google Pay - Service Disruption</title>
<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:17</var> UTC</small><br><strong>Scheduled</strong> - We'll be performing scheduled maintenance affecting the ability to deposit via Apple Pay and Google Pay causing deposit failures or delays.<br /><br />We expect to resume full service once the maintenance is completed.</p>
tag:status.uphold.com,2005:Incident/16379999
2023-03-08T10:00:33Z
2023-03-08T10:00:33Z
<title>Uphold Card - XRP Rewards</title>
<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Scheduled</strong> - We'll be performing a quick maintenance, during this time you'll not be able to consult your XRP rewards in the App. There will be no disruption on the service and your Uphold Card will be working normally.</p>
tag:status.uphold.com,2005:Incident/16122844
2023-03-05T12:00:04Z
2023-03-05T12:00:04Z
<title>Service Disruption - Crypto deposits & withdrawals for ADA, DOGE, DOT, HBAR, SOL, XDC, XLM, XTZ</title>
/false/ type="html"><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Scheduled</strong> - Due to our third-party partner, Fireblocks, scheduled maintenance we won't be able to process deposits and withdrawals via crypto network for ADA, DOGE, DOT, HBAR, SOL, XDC, XLM, XTZ. We expect to resume full service once maintenance is completed.</p>
tag:status.uphold.com,2005:Incident/16276356
2023-02-25T16:25:24Z
2023-02-25T16:25:24Z
<title>Uphold Card - Not displaying In-App</title>
<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</false/p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>13:48</var> UTC</small><br><strong>Monitoring</strong> - We've resolved the issue and we're monitoring. If you're still unable to see the Uphold Card details in your app, please restart it and should be fully operational.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>13:46</var> UTC</small><br><strong>Identified</strong> - We've identified the issue and deployed a fix. If the issue persists, restart the app and should resolve.</false/p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Investigating</strong> - We're experiencing issues displaying the Uphold Card information in-app. You should be able to use the Uphold Card normally. The Team is investigating the issue.</p>
tag:status.uphold.com,2005:Incident/16122520
2023-02-15T09:02:14Z
2023-02-15T09:02:14Z
<title>Plaid Scheduled Maintenance - ACH service disruption</title>
<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:14</var> UTC</small><br><strong>Scheduled</strong> - Due to our third-party partner, Plaid, scheduled maintenance our ACH service will be affected. You may not be able to link an ACH Bank account and deposit funds using your ACH linked account. We expect to resume full service once maintenance is completed.</p>
tag:status.uphold.com,2005:Incident/16135747
2023-02-14T23:46:18Z
2023-02-14T23:46:18Z
<title>Service Disruption - Cardano</title>
/false/ type="html"><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>23:46</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>21:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>Scheduled</strong> - Fireblocks will halt all activities on the Cardano blockchain as the network will be offline while the Cardano Mainnet goes through a Hard-Fork.<br /><br />We will not be able to process deposits and withdrawals via crypto network, for Cardando, during that time, full service will be available once the Hard Fork is completed.</p>
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https://status.uphold/ api.com/.atom#markeith rutledge@xpr/bat;brave account"