App is broken completely.
We have had our app working for many months, it's down now
I've narrowed issue down to this

client.chat.services('ISXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX')
.channels('CHXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX')
.webhooks
.list({limit: 20})

There is no response from this function, neither error neither success response.
code hasn't been changed/modified

ticket id: 3904533

flex.Actions.addListener("beforeAcceptTask", (payload) => {
if (payload.task.channelType === 'voice') {
payload.conferenceOptions.record = 'true';
payload.conferenceOptions.recordingChannels='dual'
}
});

this works for incoming calls, but doesn't work for dialpad calls despite the fact their source is "Outgoing API" in Call Logs

https://support.twilio.com/hc/en-us/articles/360010785673-Call-Recording-with-Twilio-Flex

When try adding Memory to autopilot as shown in https://www.twilio.com/docs/autopilot/channels/chat#3-add-autopilot-url-to-channel Autopilot stops working. it's added to channel but it doesn't respond. cannot debug further.

specifying 2 params with & doesn't work as well

here are cases that work and that don't

twilio-chat?assistantName=Helen&TargetTask=greeting - doesn’t work
twilio-chat?TargetTask=greeting - works
twilio-chat?assistantName=Helen - works
twilio-chat?Memory={"CarModel":"Diablo","CarMake":"Lamborghini","CarYear":"2019"} - doesn’t work

ticket id 3594197
ticket was opened before 18th of Jan as on 18th i got a "template" response from an agent.
ticket was then asnwered on Mar 4, 10:43 AM PST with request to provide "more details"
ticket was closed on Fri, 6 Mar, 12:09 PM PST

to sum up: it took support 1.5 month to request details but then it took 2 days to close my ticket.

first agent: Tom
second agent: Nico

exports.handler = async function(context, event, callback) {

console.log(1)

client.chat.services('ISXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX')
.channels('CHXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX')
.webhooks
.list({limit: 20})
.then(() => console.log(2))
.catch(() => console.log(3))
  

output -> 1
neither then or catch is executed

I have a recording id RExxxxxxxxxxxxxxxxx recorded with help of StartCallRecordingAPI (in studio flow) and that recording is not processed by VoiceBase High Accuracy Transcription.

As far as i understand because it doesn't have such a checkbox in configuration.
It only has:
"Record Verb Recordings
Outgoing Call (API) Recordings
Conference Recordings
Dial Verb Recordings"

Likely that Watson doesn't work as well because has the same settings.

Let me know if i'm doing something wrong or how i should achieve this using studio

SMS sid SM20573320022173bfdd4eacc8421b6c1b
EXECUTION SID FNd04451f8ee2119438ea72f6d88361237
CONTACT SID FC4b89eb2d776665af22934bab55dd7be5
FLOW SID FW5ff81c25a224fd6702ac77fc8d8f6645
TRIGGER SID IM54e7706bcd7b45768adadd13046bb600

it works when autopilot added via webhook like https://channels.autopilot.twilio.com/v1/<ACCOUNT_SID>/<ASSISTANT_SID>/twilio-messaging

but we are using Flex and after Autopilot should get to agent.
why doesn't Autopilot respond?