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servicedeskbot's Introduction

README

Source structure

├── app
│   ├── handlers
│   │   └── fileanissue.js
│   └── models
│       ├── columne.model.js
│       ├── label.model.js
│       ├── milestone.model.js
│       └── project.model.js
├── assets
│   ├── json
│   │   └── github_organization.json
│   └── it-helpdesk-structure.xlsx
├── config
│   ├── .env
│   ├── constants.js
│   ├── index.js
│   └── mongodb.js
├── package.json
├── README.md

Setup

  • Start MongoDB
$ sudo service mongod start
  • Run node server to create github structure from json
$ node createGitHubStructure.js

  • After structure already has created, stop node server

  • Run node server

$ node index.js

Service Desk Bot Flow

1. Create issue on Workplace

  • Pattern to create a issue on workplace
@Bot_name Title_of_Issue#Assignee#Priority#Type_of_Issue
  • Priority such as: High, Low, Medium
  • Type of issue such as: Access/Login, Desktop/Laptop/Hardware, Internet/Intranet ...

Example: @ServiceDeskBot Can't Login Desktop#smartbiz#High#Access/Login

  • Workplace will post a message if create a issue is success

2. Handle issue on github

  • Click on issue's link on workplace to see detail on github as below

  • Issues are organized as dashboard below

  • After close a issue, this issue will auto move to Close column on dashboard

3. Workplace notify the issue is close

  • Workplace will notify as below

servicedeskbot's People

Contributors

agiledigitaltransformation avatar smartbiz avatar

Stargazers

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Watchers

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servicedeskbot's Issues

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