Comments (5)
KMD9667
commented on August 17, 2024
UPDATE 5-14-24: I have had a colleague attempt to run a Worklog report on a different PC (fewer people in the report). He is getting the same error as I am.
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shridhar-tl
commented on August 17, 2024
Hi @KMD9667, this is not a usual error or I have never seen this issue before. I did a quick research and no information is available regarding this error online. So as a first step, I would request you to take the query being executed in network tab and run it directly in Jira and check. That would give you an idea of whether that query can be executed in your Jira or not. based on that we can proceed further.
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KMD9667
commented on August 17, 2024
Hello Shridar,
I went to the Network tab in Developer Tools and ran the report. I clear
any entries before I run the report. When I run the report, nothing appears
in the window. Here is a screen shot while it is running. Even when the
error eventually appears, there are no entries in the Network tab - no
filters enabled.
Thanks - KMD9667
[image: image.png]
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…On Wed, May 15, 2024 at 10:42 PM Shridhar TL ***@***.***> wrote:
Hi @KMD9667 <https://github.com/KMD9667>, this is not a usual error or I
have never seen this issue before. I did a quick research and no
information is available regarding this error online. So as a first step, I
would request you to take the query being executed in network tab and run
it directly in Jira and check. That would give you an idea of whether that
query can be executed in your Jira or not. based on that we can proceed
further.
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shridhar-tl
commented on August 17, 2024
Hi, I understand you have installed Browser Extension in Chrome and using JA. There is an option to switch to Web version for users who have installed extension. By any chance if you have switched to Web version earlier, you might be using Web version. In that case your AJAX requests would be routed through extension still. So you cannot see the requests through network tab.
Instead you need to open the network tab of extension.
How to know if you are using web version?
in tab if your url says "https://app.jiraassistant.com/", then you are using web version. If it starts with "chrome-extension://", then you are using extension already.
if you are using web version, then to check network requests, you can temporarily switch back to extension from top right corner by clicking on Extn button:
From extension network tab, you should definitely be able to view the network requests. Otherwise see if you have enabled some filters in your network tab which is hiding your requests.
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KMD9667
commented on August 17, 2024
Hi Shridar,
I was able to capture the JQL and try submitting it directly via API and UI
interface to Jira. Both cases failed with a 500 error. We opened a ticket
with ira and they say this is a known issue:
https://jira.atlassian.com/browse/JRACLOUD-83317
It might be helpful for others to upvote the fix on this issue so that Jira
handles it quickly.
I wanted to share that with you as I'm sure that others are experiencing
the same issue.
Thanks,
Chris
…On Mon, May 20, 2024 at 9:41 PM Shridhar TL ***@***.***> wrote:
Hi, I understand you have installed Browser Extension in Chrome and using
JA. There is an option to switch to Web version for users who have
installed extension. By any chance if you have switched to Web version
earlier, you might be using Web version. In that case your AJAX requests
would be routed through extension still. So you cannot see the requests
through network tab.
Instead you need to open the network tab of extension.
How to know if you are using web version?
in tab if your url says "https://app.jiraassistant.com/", then you are
using web version. If it starts with "chrome-extension://", then you are
using extension already.
if you are using web version, then to check network requests, you can
temporarily switch back to extension from top right corner by clicking on
Extn button:
image.png (view on web)
<https://github.com/shridhar-tl/jira-assistant/assets/37339683/19b0cb04-26e4-4fba-830b-c43883359064>
From extension network tab, you should definitely be able to view the
network requests. Otherwise see if you have enabled some filters in your
network tab which is hiding your requests.
image.png (view on web)
<https://github.com/shridhar-tl/jira-assistant/assets/37339683/76329318-f473-484e-8497-353c01bebee5>
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