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Collect Workstation Details
Resolve this ticket by executing the following steps:
- Send the communications below
- For any email replies, attach content to this ticket
- Validate responses are received from each
To: Desktop support
Subject: Annual workstation inventory
Please attach the current workstation inventory to the following ticket: [REPLACE WITH URL TO THIS TICKET]
The workstation inventory shall include the following fields:
* Serial number
* Custodian
* Full disk encryption status
* Malware protection status
To: Outsourced Call Center IT
Subject: Annual workstation inventory
As part of our ongoing compliance efforts and per our services agreement, we require a current inventory of workstations in use in the service of our account.
Please respond to this message with the current inventory.
The workstation inventory shall include the following fields:
* Serial number
* Custodian
* Full disk encryption status
* Malware protection status
Procedure-ID: workstation
Apply OS patches
OS Patch Procedure
Resolve this ticket by executing the following steps:
- Pull the latest scripts from the Ops repository
- Execute
ENV=staging patch-all.sh - Inspect output
- Errors? Investigate and resolve
- Execute
ENV=production patch-all.sh - Attach log output to this ticket
Procedure-ID: patch
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