What is OTOBO?

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, and IT Service Management. It is based on the ((OTRS)) Community Edition. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication. OTOBO offers always full OTOBO functionality.

You can find a list of features here OTOBO Homepage.

License

It is distributed under the GNU General Public License - see the accompanying COPYING file for more details.

Documentation

You can find documentation online. The source code of OTOBO and its public extension modules is available on github.

Professional Services for OTOBO

Whether you need help in configuring or customizing OTOBO or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

We offer best professional support from the Rother OSS OTOBO team, reliable OTOBO security and regular free updates.

The Rother OSS GmbH offers specific training programs in different countries. You can either participate in one of our public OTOBO Administrator training seminars which take place regularly, or benefit from an inhouse training seminar that covers all the specific needs of your company.

Software requirements

The software and hardware requirements can be found in our documentation.

How to contribute

If you think you have found a bug, or have a request, please feel free to open an issue on github or visit our forums. As usual, please try to check, whether things are already reported and especially for bugs write your issues precise and complete, and try to describe how we can reproduce them. Feature request with no clear implementation plan at the moment are gathered in a dedicated project. Please start a pull request, if you have implemented a feature, or fix yourself!