What factors lead to customer satisfaction for an Airline?
This dataset contains an airline passenger satisfaction survey. What factors are highly correlated to a satisfied (or dissatisfied) passenger? Can you predict passenger satisfaction?
- Gender: Gender of the passengers (Female, Male)
- Customer Type: The customer type (Loyal customer, disloyal customer)
- Age: The actual age of the passengers
- Type of Travel: Purpose of the flight of the passengers (Personal Travel, Business Travel)
- Class: Travel class in the plane of the passengers (Business, Eco, Eco Plus)
- Flight distance: The flight distance of this journey
- Inflight wifi service: Satisfaction level of the inflight wifi service (0:Not Applicable;1-5)
- Departure/Arrival time convenient: Satisfaction level of Departure/Arrival time convenient
- Ease of Online booking: Satisfaction level of online booking
- Gate location: Satisfaction level of Gate location
- Food and drink: Satisfaction level of Food and drink
- Online boarding: Satisfaction level of online boarding
- Seat comfort: Satisfaction level of Seat comfort
- Inflight entertainment: Satisfaction level of inflight entertainment
- On-board service: Satisfaction level of On-board service
- Leg room service: Satisfaction level of Leg room service
- Baggage handling: Satisfaction level of baggage handling
- Check-in service: Satisfaction level of Check-in service
- Inflight service: Satisfaction level of inflight service
- Cleanliness Satisfaction level of Cleanliness
- Departure Delay in Minutes: Minutes delayed when departure
- Arrival Delay in Minutes: Minutes delayed when Arrival
- Satisfaction: Airline satisfaction level(Satisfaction, neutral or dissatisfaction)
Note that this data set was modified from this dataset by John D here. It has been cleaned up for the purposes of classification.
dataset link : kaggle.com