What factors lead to customer satisfaction for an Airline?

This dataset contains an airline passenger satisfaction survey. What factors are highly correlated to a satisfied (or dissatisfied) passenger? Can you predict passenger satisfaction?

• Gender: Gender of the passengers (Female, Male)
• Customer Type: The customer type (Loyal customer, disloyal customer)
• Age: The actual age of the passengers
• Type of Travel: Purpose of the flight of the passengers (Personal Travel, Business Travel)
• Class: Travel class in the plane of the passengers (Business, Eco, Eco Plus)
• Flight distance: The flight distance of this journey
• Inflight wifi service: Satisfaction level of the inflight wifi service (0:Not Applicable;1-5)
• Departure/Arrival time convenient: Satisfaction level of Departure/Arrival time convenient
• Ease of Online booking: Satisfaction level of online booking
• Gate location: Satisfaction level of Gate location
• Food and drink: Satisfaction level of Food and drink
• Online boarding: Satisfaction level of online boarding
• Seat comfort: Satisfaction level of Seat comfort
• Inflight entertainment: Satisfaction level of inflight entertainment
• On-board service: Satisfaction level of On-board service
• Leg room service: Satisfaction level of Leg room service
• Baggage handling: Satisfaction level of baggage handling
• Check-in service: Satisfaction level of Check-in service
• Inflight service: Satisfaction level of inflight service
• Cleanliness Satisfaction level of Cleanliness
• Departure Delay in Minutes: Minutes delayed when departure
• Arrival Delay in Minutes: Minutes delayed when Arrival
• Satisfaction: Airline satisfaction level(Satisfaction, neutral or dissatisfaction)

Note that this data set was modified from this dataset by John D here. It has been cleaned up for the purposes of classification.

dataset link : kaggle.com