EPIC: Review accessibility guidance about nhsuk-service-manual HOT 4 OPEN

Also from the 'WCAG 2.2 user research 2024', of the users that had used the per-profession accessibility guidance, they had accessed it when starting their role, as part of onboarding. They had not come back to it since.

Two thoughts:

• does this suggest that the accessibility content in general should be more integrated into the design system and content content guide?
• is there a distinction between content that is used routinely as a reference and content that is more akin to training or onboarding? Should these be treated differently in the Service Manual?

from nhsuk-service-manual.

Also, DigInclusion's report on the accessibility guidance identified that we could add more info on all WCAG 2.1 criteria. For now, we have decided not to do that and only to highlight the 6 new criteria - in addition to design system updates. We do not know if our users will want more detail about all WCAG 2.1 criteria (these are covered in the accessibility checklist anyway) but we suspect this will be too much info for them. Worth exploring as part of the review.

from nhsuk-service-manual.

There are also some accessibility resources on NHSE's CoE SharePoint, including some duplicate content.

from nhsuk-service-manual.

We will be carry out some user research into people's needs around accessibility guidance, starting June 2024, and how we can better meet those needs in the service manual.

from nhsuk-service-manual.