I'm a Bachelor of Science in Computer Science graduate, passionate about crafting innovative software solutions. My journey began back in 2010, and since then, I've specialized in various programming languages and database systems, including:

• Python
• Django
• JavaScript
• React JS
• Tailwind CSS
• PHP
• HTML
• Vanilla CSS
• ASP.NET
• Visual Basic .NET
• Visual Basic 6.0
• C++
• MySQL
• SQL Server
• Oracle

• Quality Assurance Specialist
  July 2020 - Present
  Reimage Philippines, Inc. (formerly Topdata Global IT Solutions, Inc.)
  Responsibilities:

  • Contributed to the attainment of overall Customer Support metrics through various strategies.
  • Analyzed business intelligence data to enhance customer experience.
  • Evaluated support agents' interactions and improved customer satisfaction.
  • Led initiatives resulting in a 15% increase in Customer Satisfaction Score and a 10.03% Quality Score improvement.

• Technical Support Representative
  January 2017 - July 2020
  Topdata Global IT Solutions, Inc. | Philippines
  Responsibilities:

  • Provided technical support and solutions to customers.
  • [Add any specific achievements or responsibilities if desired]

• Technical Consultant
  June 2016 - November 2016
  Philippine National Bank (Head Office)
  Responsibilities:

  • Developed software and applications based on Request for Service (RFS).
  • Played a key role in the completion of the Customer File Information (CFI) software project.

• IT Officer
  August 2014 - March 2016
  Charoen Pokphand Foods Philippines Corporation
  Responsibilities:

  • Provided first-level IT support and fixed network-related issues.
  • Acted as a consultant for various systems and technologies, developing web applications using PHP, HTML, CSS, JavaScript, MySQL, etc.

I'm currently diving into Python, aiming to refresh my skills and delve into exciting domains like machine learning and Django. While my recent roles haven't been programming-centric, they've nurtured my tech expertise and fueled my drive to return to programming.