Many thanks for your work and knowledge.
There are some errors with Russian characters in otrs.CreateTicket.pl
For example, if queue in OTRS named in Russian, otrs.CreateTicket.pl will not work.
If queue named in English, then ticket will be created, but OTRS create auto response in wrong charset:

I modified two lines in otrs.CreateTicket.pl, after that all fine, but I am not a programmer and don't know Perl and newer work with SOAP. Maybe you can do it better?
Modified line in "for my $Element (@TicketFields)" and "for my $Element (@ArticleFields)":
my $Param = SOAP::Data->type("string")->name( $Element => $Param{$Element} );

Hi,

if TimeUnits are mandatory the script fails as there is no possibility to send the units as an option.

This script over Proxy is error. Who can i set the Proxysetting ?

I just picked the App-OTRS-CreateTicket 1.16: https://github.com/mbeijen/App-OTRS-CreateTicket
Then I pulled in some data, and it worked fine, but when I passed non english characters I get Internal server error.

Details:

./bin/otrs.CreateTicket.pl --Server otrs4 --UserLogin root@localhost --Password ****** --Title 'SOAP teszt QUEUE' --CustomerUser sandor.dombora --Body 'Teszt ticket Bélától .... ' --Queue 'Raw' --Type Incident
./bin/otrs.CreateTicket.pl version 1.16

Content-Length header value was wrong, fixed at /usr/share/perl5/LWP/Protocol/http.pm line 189.

syntax error at line 1, column 49, byte 49 at /usr/lib64/perl5/XML/Parser.pm line 187

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I did not find anything in log files.
OTRS version: 4.0.7, CentOS release 6.6 (Final)
Console charset set to UTF8: $LANG=hu_HU.UTF-8

The issue occures when I pass the "Bélától" word at the end of message and I also need hungarian characters in other fields too, which fails too.

Many thanks for your work, very nice script.
After update from CentOS 6.8 to 6.9 otrs.CreateTicket.pl stop working with error:

Content-Length header value was wrong, fixed at /usr/share/perl5/vendor_perl/LWP/Protocol/http.pm line

189, <> line 1.
Could not create ticket.

ErrorCode: TicketCreate.InvalidParameter
ErrorMessage: TicketCreate: Ticket->QueueID or Ticket->Queue parameter is invalid!

This error because /usr/share/perl5/vendor_perl/SOAP/Transport/HTTP.pm was updated with perl-SOAP-Lite-0.710.10-4.el6.noarch.rpm. Differences between old and new versions:

diff -r usr/share/perl5/vendor_perl/SOAP/Transport/HTTP.pm 
../4/usr/share/perl5/vendor_perl/SOAP/Transport/HTTP.pm
200,203c200,208
<             $envelope = pack( 'C0A*', $envelope )
<               if !$SOAP::Constants::DO_NOT_USE_LWP_LENGTH_HACK
<                   && length($envelope) != $bytelength;
<
---
>                       if ($] < 5.008) {
>                               $envelope = pack( 'C0A*', $envelope );
>                       }
>                       else {
>                               require Encode;
>                               $envelope = Encode::encode('UTF-8', $envelope);
>                       }
>             #  if !$SOAP::Constants::DO_NOT_USE_LWP_LENGTH_HACK
>             #      && length($envelope) != $bytelength;

Error only if use non-english symbols in Ticket->Queue.

Hi,
Is there a way to add MIME attachment to the ticket? Like through the email ticket creation.