This project aims to build a multi-platform, AI-powered support agent API using Langchain's LLM and HCAT models. It serves as middleware for companies requiring an automated, intelligent support system capable of ticket generation across various helpdesk services and messaging platforms.

• User Dashboard: Allows users to integrate their knowledge base.
• Multi-Platform Support: Integration with multiple helpdesk services like Jira, and messaging platforms like WhatsApp, Microsoft Teams, and Slack.
• AI-Powered: Utilizes Langchain's LLM and HCAT models for natural language understanding.
• Ticketing System: Automatically generates support tickets across different platforms based on user input.

• Back-end: Nest.js with TypeScript
• Database: MongoDB

1. User Registration: Companies register to access a dashboard.
2. Knowledge Base Integration: Users can connect their existing knowledge base.
3. Multi-Platform Integration: Seamless connection with helpdesk and messaging platforms.
4. AI Interactions: AI agent responds to internal customer queries via the integrated knowledge base.
5. Multi-Platform Ticket Generation: Creates tickets in various helpdesk systems if queries are unresolved.

• More comprehensive documentation
• Setup and installation guidelines
• API Reference

MIT License