When performing SmartState Analysis on a Windows 2012 VM the following error appears in the evm.log
[----] E, [2017-04-14T10:11:35.319528 #12806:3a398c] ERROR -- : MIQExtract.extract undefined method `split' for nil:NilClass
[----] E, [2017-04-14T10:11:35.319698 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/metadata/util/win32/Win32Software.rb:165:in `block in initialize'
[----] E, [2017-04-14T10:11:35.319729 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/util/xml/xml_hash.rb:116:in `block in each_element'
[----] E, [2017-04-14T10:11:35.319747 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/util/xml/xml_hash.rb:111:in `block in each'
[----] E, [2017-04-14T10:11:35.319763 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/util/xml/xml_hash.rb:111:in `each'
[----] E, [2017-04-14T10:11:35.319780 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/util/xml/xml_hash.rb:111:in `each'
[----] E, [2017-04-14T10:11:35.319795 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/util/xml/xml_hash.rb:116:in `each_element'
[----] E, [2017-04-14T10:11:35.319811 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/metadata/util/win32/Win32Software.rb:155:in `initialize'
[----] E, [2017-04-14T10:11:35.319827 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/metadata/MIQExtract/MIQExtract.rb:253:in `new'
[----] E, [2017-04-14T10:11:35.319842 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/metadata/MIQExtract/MIQExtract.rb:253:in `getSoftware'
[----] E, [2017-04-14T10:11:35.319859 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/metadata/MIQExtract/MIQExtract.rb:136:in `block in extract'
[----] E, [2017-04-14T10:11:35.319875 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/metadata/MIQExtract/MIQExtract.rb:131:in `each'
[----] E, [2017-04-14T10:11:35.319890 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/metadata/MIQExtract/MIQExtract.rb:131:in `extract'
[----] E, [2017-04-14T10:11:35.319906 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/mixins/scanning_mixin.rb:254:in `block in scan_via_miq_vm'
[----] E, [2017-04-14T10:11:35.319921 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/mixins/scanning_mixin.rb:250:in `each'
[----] E, [2017-04-14T10:11:35.319942 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/mixins/scanning_mixin.rb:250:in `scan_via_miq_vm'
[----] E, [2017-04-14T10:11:35.319960 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/manageiq/providers/vmware/infra_manager/vm_or_template_shared/scanning.rb:18:in `perform_metadata_scan'
[----] E, [2017-04-14T10:11:35.319975 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/server_smart_proxy.rb:125:in `scan_metadata'
[----] E, [2017-04-14T10:11:35.319991 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue.rb:345:in `block in deliver'
[----] E, [2017-04-14T10:11:35.320007 #12806:3a398c] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby22/root/usr/share/ruby/timeout.rb:89:in `block in timeout'
[----] E, [2017-04-14T10:11:35.320022 #12806:3a398c] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby22/root/usr/share/ruby/timeout.rb:34:in `block in catch'
[----] E, [2017-04-14T10:11:35.320038 #12806:3a398c] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby22/root/usr/share/ruby/timeout.rb:34:in `catch'
[----] E, [2017-04-14T10:11:35.320087 #12806:3a398c] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby22/root/usr/share/ruby/timeout.rb:34:in `catch'
[----] E, [2017-04-14T10:11:35.320106 #12806:3a398c] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby22/root/usr/share/ruby/timeout.rb:104:in `timeout'
[----] E, [2017-04-14T10:11:35.320122 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue.rb:341:in `deliver'
[----] E, [2017-04-14T10:11:35.320138 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:106:in `deliver_queue_message'
[----] E, [2017-04-14T10:11:35.320154 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:134:in `deliver_message'
[----] E, [2017-04-14T10:11:35.320169 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:152:in `block in do_work'
[----] E, [2017-04-14T10:11:35.320184 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:146:in `loop'
[----] E, [2017-04-14T10:11:35.320199 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:146:in `do_work'
[----] E, [2017-04-14T10:11:35.320215 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:334:in `block in do_work_loop'
[----] E, [2017-04-14T10:11:35.320244 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:331:in `loop'
[----] E, [2017-04-14T10:11:35.320262 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:331:in `do_work_loop'
[----] E, [2017-04-14T10:11:35.320278 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:153:in `run'
[----] E, [2017-04-14T10:11:35.320293 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:128:in `start'
[----] E, [2017-04-14T10:11:35.320309 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:21:in `start_worker'
[----] E, [2017-04-14T10:11:35.320324 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:347:in `block in start'
[----] E, [2017-04-14T10:11:35.320340 #12806:3a398c] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/gems/nakayoshi_fork-0.0.3/lib/nakayoshi_fork.rb:24:in `fork'
[----] E, [2017-04-14T10:11:35.320355 #12806:3a398c] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/gems/nakayoshi_fork-0.0.3/lib/nakayoshi_fork.rb:24:in `fork'
[----] E, [2017-04-14T10:11:35.320374 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:345:in `start'
[----] E, [2017-04-14T10:11:35.320402 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:274:in `start_worker'
[----] E, [2017-04-14T10:11:35.320438 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:154:in `block in sync_workers'
[----] E, [2017-04-14T10:11:35.320470 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:154:in `times'
[----] E, [2017-04-14T10:11:35.320503 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:154:in `sync_workers'
[----] E, [2017-04-14T10:11:35.320526 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:52:in `block in sync_workers'
[----] E, [2017-04-14T10:11:35.320543 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:50:in `each'
[----] E, [2017-04-14T10:11:35.320598 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:50:in `sync_workers'
[----] E, [2017-04-14T10:11:35.320616 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:22:in `monitor_workers'
[----] E, [2017-04-14T10:11:35.320632 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:362:in `block in monitor'
[----] E, [2017-04-14T10:11:35.320647 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/util/extensions/miq-benchmark.rb:11:in `realtime_store'
[----] E, [2017-04-14T10:11:35.320663 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/util/extensions/miq-benchmark.rb:30:in `realtime_block'
[----] E, [2017-04-14T10:11:35.320678 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:362:in `monitor'
[----] E, [2017-04-14T10:11:35.320703 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:382:in `block (2 levels) in monitor_loop'
[----] E, [2017-04-14T10:11:35.320728 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/util/extensions/miq-benchmark.rb:11:in `realtime_store'
[----] E, [2017-04-14T10:11:35.320744 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/gems/pending/util/extensions/miq-benchmark.rb:30:in `realtime_block'
[----] E, [2017-04-14T10:11:35.320760 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:382:in `block in monitor_loop'
[----] E, [2017-04-14T10:11:35.320776 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:381:in `loop'
[----] E, [2017-04-14T10:11:35.320791 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:381:in `monitor_loop'
[----] E, [2017-04-14T10:11:35.320807 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:266:in `start'
[----] E, [2017-04-14T10:11:35.320822 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/lib/workers/evm_server.rb:65:in `start'
[----] E, [2017-04-14T10:11:35.320838 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/lib/workers/evm_server.rb:92:in `start'
[----] E, [2017-04-14T10:11:35.320854 #12806:3a398c] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/lib/workers/bin/evm_server.rb:4:in `<main>'
[----] I, [2017-04-14T10:11:35.317155 #12806:3a398c] INFO -- : Win32Software::initialize() - Element's keyname starts with Package_, element:
key {:keyname=>"Package_for_KB3184122_RTM~31bf3856ad364e35~amd64~~6.3.1.1", :fqname=>"software\\Microsoft\\Windows\\CurrentVersion\\Component Based Servicing\\Packages\\Package_for_KB3184122_RTM~31bf3856ad364e35~amd64~~6.3.1.1"}
value {:type=>:REG_SZ, :name=>"InstallLocation"} \\?\C:\Windows\SoftwareDistribution\Download\c2ea7323991a16f3cf1465dec49374e5\
value {:type=>:REG_DWORD, :name=>"CurrentState"} 112
value {:type=>:REG_DWORD, :name=>"Visibility"} 2
value {:type=>:REG_DWORD, :name=>"InstallTimeHigh"} 30543713
value {:type=>:REG_DWORD, :name=>"InstallTimeLow"} 1199975721
key {:keyname=>"Owners", :fqname=>"software\\Microsoft\\Windows\\CurrentVersion\\Component Based Servicing\\Packages\\Package_for_KB3184122_RTM~31bf3856ad364e35~amd64~~6.3.1.1\\Owners"}
[----] I, [2017-04-14T10:11:35.317185 #12806:3a398c] INFO -- : Win32Software::initialize() - Element's package = ["Package", "for", "KB3184122", "RTM~31bf3856ad364e35~amd64~~6.3.1.1"]
[----] I, [2017-04-14T10:11:35.319416 #12806:3a398c] INFO -- : Win32Software::initialize() - Element's keyname starts with Package_, element:
key {:keyname=>"Package_for_RollupFix~31bf3856ad364e35~amd64~~9600.18528.1.5", :fqname=>"software\\Microsoft\\Windows\\CurrentVersion\\Component Based Servicing\\Packages\\Package_for_RollupFix~31bf3856ad364e35~amd64~~9600.18528.1.5"}
value {:type=>:REG_SZ, :name=>"InstallLocation"} \\?\C:\Windows\SoftwareDistribution\Download\ba69d3dba8e87f642b7551de27f41459\windows8.1-kb3197874-x64-express.cab
value {:type=>:REG_DWORD, :name=>"CurrentState"} 112
value {:type=>:REG_DWORD, :name=>"Visibility"} 1
value {:type=>:REG_DWORD, :name=>"InstallTimeHigh"} 30559260
value {:type=>:REG_DWORD, :name=>"InstallTimeLow"} 1808991745
key {:keyname=>"Owners", :fqname=>"software\\Microsoft\\Windows\\CurrentVersion\\Component Based Servicing\\Packages\\Package_for_RollupFix~31bf3856ad364e35~amd64~~9600.18528.1.5\\Owners"}
[----] I, [2017-04-14T10:11:35.319446 #12806:3a398c] INFO -- : Win32Software::initialize() - Element's package = ["Package", "for", "RollupFix~31bf3856ad364e35~amd64~~9600.18528.1.5"]
[----] E, [2017-04-14T10:11:35.319528 #12806:3a398c] ERROR -- : MIQExtract.extract undefined method `split' for nil:NilClass