List of things need to be completed

• Remove description, category, last action at
• Keep Ref ID, Title, Status, response time
• Change severity to priority

Create a counter for each issue that keeps track of how many times that issue has been reopened.
Aim is to filter all the issues that have been reopened 3 or more times and understand why the resolutions were unsatisfactory.

Advanced search UI Changes:
Keep:
Status

1. New/Unverified
2. Verified
3. Action Pending

Priority - High/Low/Medium
Change categories
Start Date/Time and End Date/Time
Add Sort Ascending/ Descending Order

Remove
Final resolution

List of things need to be completed

• Search bar text - change to Search text/ Reference ID
• update table columns of each review search page

Home Screen

• Change from Incidents Assigned to You to Assigned to You
• Change from Incidents Linked to You to Linked to You
• Status, Severity and response time - not aligned with the column titles

Create Screen

• There are two asterisks near mode of receipt. Please include only one asterisk

• Remove mode of receipt as follows: 1) Tell Commission 2) Mobile app 3)Mobile patrolling units, 4) Civil society 5) SMS 6) Web 7) Social media

• Put asterisk near Description to show that it is mandatory

• Change Time to Request time

• Change Date to Request date

• Make mandatory, using asterisk 1) Reporter Name, Indiv/Org, Address, City, District

• Include space for Secondary contact number / Landline if there is validation on the Mobile number space to allow for a landline number

List of things need to complete

• Change the current order to below order for creating a request for citizen interface
  - Your contact details
  - Describe the incident location
  - Describe the incident
  - Attach files related to the incident
• Check whether the changes are not breaking the functionality

• Title of section 2- Your location details

relates #28

Add following instructions
Please:
• explain clearly what your request is about;
• include any facts and events relating to it;
• if you require assistance during an emergency, please provide details

In the current system, the citizens are directed directly to create request page
We need to change this scenario
here are the list of things needs to be done

• Create a landing page for citizens
• There they will have two button

1. Directed to create request interface
2. View status

• Landing page should be like a real gov site landing page

Create a way that pre-set template messages can be created and then selected as the official reply to a request.

• To do this, someone has to create and save these responses (a supervisor/ experienced administrator).
• They should be easy to select
• There may be many pre-set messages for a certain subject matter eg. covid-19 may have one message for general instructions, one for retired folks, one for pregnant mothers etc.

• internal organization notifications when requests are delegated to another.

Single incident UI changes:
Include color to denote different organization’s comments in the conversation area

Implement the following report formats

• No. of requests submitted daily
• Ageing reports
  - how many requests closed within 12 hours, 24 hours, 3 days, 7 days, 14 days, 21 days, 28 days, 1 month +

update generation of refID for documenting purpose according to convention provided by PS

Reports:

• 1. how many requests closed by category per week
• 2. how many requests closed per week by organization / dept
• 3. by category (total requests) for selected period of time
• 4. delegated to each organization / dept (total requests) per week for selected period of time
• 5. by category wise daily summery report

Develop API for other organizations to create complaint in the tell the president system

following basic functionalities should be responsive

• Review interface
• Create request by guest

Develop end-points for following notifications
-internal organization notifications when requests are delegated to another.

List of things need to be completed

• Change 4 tabs to 3 tabs - basic information, contact information and location information
• Change complaint ref id to Reference ID
• Remove Election information
• Edit - show disabled fields for fields you cannot edit
• Remove escalate

• Cannot move on after typing in the details, including date/time and go to the next step which is attach files. The user needs to be able to enter the mandatory details and then attach files, and submit.

• Attaching files needs to be optional

• Command should be Submit not Post or Next

• remove guest user update button
• show refId on success message

Your form has been submitted successfully.
Please make a note of your Reference ID.

Develop HTML forms of following reports for pdf generation

• No. of requests submitted daily
• Aging reports
  - how many requests closed within 3 days, 7 days, 14 days, 21 days, 28 days, 1 month +

new update:

when manually setting the due, date should be selected via calendar.

• 12 hours
• 24 hours
• 3 days
• 7 days
• 14 days
• 21 days
• 28 days
• 1 month +

Develop end-points for following email sending options

• To citizen upon creation of request to acknowledge receipt
• To citizen upon closure with the outcome
• To an organization that has been delegated/assigned a request
• Integrate gov mail server

Update all location and institution data for dropdowns

• In English to start off with

• In Sinhala and Tamil (require official transliteration/ translations)

• backend

• frontend

we need to enable this scenario - the person complaining/ making a request on behalf of someone else.

For both registered users and guest users

Process:

[ ] Reporter information
Fields:

• Name
• Individual/ Org
• Primary Contact/ Mobile
• Secondary Contact/ Landline
• Email
• Address
• Location Description/ Landmarks
• City
• District
• GN

- [ ] Recipient information

• Include radio button - on behalf of someone else
• Include instruction:
  If the location where help is required differs from the address given, please fill in this section w/ the recipient's address details

Fields:

• Individual/ Org
• Primary Contact/ Mobile
• Secondary Contact/ Landline
• Email
• Address
• Location Description/ Landmarks
• City
• District
• GN

• backend
• frontend

List of things need to be completed

• Create a separate interface for the user to enter their ref id
• upon submit will show below outputs underneath

show outputs

1. Your request is currently being attended to.
2. your request has been received
3. Your request has been acknowledged
4. Your request requires further information in order to be attended to. Please click on the following link and complete the information requested.
5. Your request has been actioned and closed. (Get user remarks)

Develop interfaces for following email sending options

• To citizen upon creation of request to acknowledge receipt
• To citizen requesting more information is required to proceed
• To citizen upon closure with the outcome
• To an organization that has been delegated/assigned a request

List of things need to be completed for request guest and for internal user loggings

• Remove type of request e.g. complaint or inquiry
• Remove Title
• Change mode of receipt
  - Phone
  - Web app
  - Mobile app
  - Email
  - Letter
  - Social media
  - Fax
  - Other
• Severity - High, Low, Medium
• Description - Box
• Remove occurrence
• Remove election
• Change category list
• Note on file size and type
• Change Report information to Contact information
• Change Reporter Type to Individual/Organization
• Remove political affiliation
• Reporter Mobile to Mobile No.
• Reporter Email to Email
• Remove check box sharing details with external parties
• Location information
  - Address
  - Keep City, District, GN
  - Remove polling division, polling station, police division, police station
  - Change locations description to Additional Information (e.g. landmarks)
• Remove police-related information
• Include a legend which provides information on what the category means/includes
• set mandatory fields with asterisks (*) and polish up UI (spelling/grammar)
• Add another field for main categories before the subcategories
• Change category to sub category
• upon selecting main categories will load the related subcategories to sub category field where each subcategory name will have the main category as a prefix

• When issue has been submitted
  Your request has been received and is being attended to

• Link and Ref ID

• When issue requires info
  Your request requires further information to proceed

• Link and Ref ID

• When issue is closed
  Your request has been resolved + Link and Ref ID.

When link is clicked, the message should say:
Your request has been resolved + Link and Ref ID.
Action Taken: lorem ipsum dolor.

Add the following categories to the category table

1. Report a matter/incident
2. Report a suspected case of COVID-19
3. Request help - Access or delivery of essential grocery supplies or medicines
4. Request help - Financial assistance towards essential grocery supplies or medicines
5. Request help - Samurdhi allowances
6. Request help - Elders allowances
7. Request help - Temporary allowances
8. Request help - Other allowances
9. Request help - Pensioners
10. Request help - Farming pensioners
11. Sri Lankan citizen living overseas - Help wanted in overseas country
12. Sri Lankan citizen living overseas - Assistance for family members in SL
13. Expatriates/ Residents of Sri Lanka w/ foreign citizenship/ Diplomatic embassies
14. Tourist
15. Government organization
16. Other

Find the possible category types and add them as well

Develop back-end endpoints for following reports

• No. of requests submitted daily
• Aging reports
  - how many requests closed within 12 hours, 24 hours, 3 days, 7 days, 14 days, 21 days, 28 days, 1 month +

Upon resolution of the request, an email notification is sent to let them know the issue is closed.
An additional email can be sent asking the submitter if they are satisfied w/ the response.