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LigeroSmart

What is Ligero?

LigeroSmart is an Intelligent platform that learns from the day-to-day service of a Service Center, therefore, in addition to everything you already expect from a good Management system, Ligero providing customers with immediate answers enabling them for solving everyday situations and helping attendants to quickly find the root cause for various incidents and problems.

Customer service

System for answering calls with a portfolio of services divided into categories and subcategories with interactions by email and through the customer requests and queries portal.

Smart

Shared Services Center System structured with Artificial Intelligence functionalities oriented to self-service and automation of services. Acts actively with the service teams providing valuable information to resolve various calls, and also acts with the applicants automatically by email and through the customer portal with possible solutions to requests instantly.

Auto Chat

Chat channel and 24-hour automatic chat that simulates the behavior of a real person capable of guiding customers to solve everyday issues.

Build a relationship of friendship and trust with your customers. Provide resources and information relevant to their needs and desires, give them autonomy, quickly identify solutions to any problems and make everyone's work much easier.

Instructions for running LigeroSmart

See https://github.com/LigeroSmart/ligerosmart-stack

Instructions for developers

See https://www.youtube.com/watch?v=xDq4-Mb9trY&list=PLRWVfxypDIYScfNPrf3TkhLAm26QlxPPI

ligerosmart-easyinstall's People

Contributors

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Watchers

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ligerosmart-easyinstall's Issues

Não é possível instalar

O dominio get.ligeirosmart.com não está resolvendo

curl https://get.ligeirosmart.com | sh % Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0curl: (6) Could not resolve host: get.ligeirosmart.com

Instalação LigeroSmart - Red Hat

Ao tentar instalar o LigeroSmart no Red Hat Enterprise Linux release 8.5 (Ootpa), obtenho os seguintes erros.

# curl https://get.ligerosmart.com | sh
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  4237  100  4237    0     0   7860      0 --:--:-- --:--:-- --:--:--  7846
fatal: destination path 'ligerosmart-stack' already exists and is not an empty directory.
Emulate Docker CLI using podman. Create /etc/containers/nodocker to quiet msg.
podman version 3.4.2
docker-compose version 1.29.2, build unknown
Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 600, in urlopen
    chunked=chunked)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 354, in _make_request
    conn.request(method, url, **httplib_request_kw)
  File "/usr/lib64/python3.6/http/client.py", line 1269, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1315, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1264, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1040, in _send_output
    self.send(msg)
  File "/usr/lib64/python3.6/http/client.py", line 978, in send
    self.connect()
  File "/usr/local/lib/python3.6/site-packages/docker/transport/unixconn.py", line 30, in connect
    sock.connect(self.unix_socket)
FileNotFoundError: [Errno 2] No such file or directory

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/requests/adapters.py", line 449, in send
    timeout=timeout
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 638, in urlopen
    _stacktrace=sys.exc_info()[2])
  File "/usr/lib/python3.6/site-packages/urllib3/util/retry.py", line 368, in increment
    raise six.reraise(type(error), error, _stacktrace)
  File "/usr/lib/python3.6/site-packages/urllib3/packages/six.py", line 692, in reraise
    raise value.with_traceback(tb)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 600, in urlopen
    chunked=chunked)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 354, in _make_request
    conn.request(method, url, **httplib_request_kw)
  File "/usr/lib64/python3.6/http/client.py", line 1269, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1315, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1264, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1040, in _send_output
    self.send(msg)
  File "/usr/lib64/python3.6/http/client.py", line 978, in send
    self.connect()
  File "/usr/local/lib/python3.6/site-packages/docker/transport/unixconn.py", line 30, in connect
    sock.connect(self.unix_socket)
urllib3.exceptions.ProtocolError: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 214, in _retrieve_server_version
    return self.version(api_version=False)["ApiVersion"]
  File "/usr/local/lib/python3.6/site-packages/docker/api/daemon.py", line 181, in version
    return self._result(self._get(url), json=True)
  File "/usr/local/lib/python3.6/site-packages/docker/utils/decorators.py", line 46, in inner
    return f(self, *args, **kwargs)
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 237, in _get
    return self.get(url, **self._set_request_timeout(kwargs))
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 546, in get
    return self.request('GET', url, **kwargs)
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 533, in request
    resp = self.send(prep, **send_kwargs)
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 646, in send
    r = adapter.send(request, **kwargs)
  File "/usr/lib/python3.6/site-packages/requests/adapters.py", line 498, in send
    raise ConnectionError(err, request=request)
requests.exceptions.ConnectionError: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/bin/docker-compose", line 8, in <module>
    sys.exit(main())
  File "/usr/local/lib/python3.6/site-packages/compose/cli/main.py", line 81, in main
    command_func()
  File "/usr/local/lib/python3.6/site-packages/compose/cli/main.py", line 200, in perform_command
    project = project_from_options('.', options)
  File "/usr/local/lib/python3.6/site-packages/compose/cli/command.py", line 70, in project_from_options
    enabled_profiles=get_profiles_from_options(options, environment)
  File "/usr/local/lib/python3.6/site-packages/compose/cli/command.py", line 153, in get_project
    verbose=verbose, version=api_version, context=context, environment=environment
  File "/usr/local/lib/python3.6/site-packages/compose/cli/docker_client.py", line 43, in get_client
    environment=environment, tls_version=get_tls_version(environment)
  File "/usr/local/lib/python3.6/site-packages/compose/cli/docker_client.py", line 170, in docker_client
    client = APIClient(use_ssh_client=not use_paramiko_ssh, **kwargs)
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 197, in __init__
    self._version = self._retrieve_server_version()
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 222, in _retrieve_server_version
    f'Error while fetching server API version: {e}'
docker.errors.DockerException: Error while fetching server API version: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))
Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 600, in urlopen
    chunked=chunked)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 354, in _make_request
    conn.request(method, url, **httplib_request_kw)
  File "/usr/lib64/python3.6/http/client.py", line 1269, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1315, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1264, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1040, in _send_output
    self.send(msg)
  File "/usr/lib64/python3.6/http/client.py", line 978, in send
    self.connect()
  File "/usr/local/lib/python3.6/site-packages/docker/transport/unixconn.py", line 30, in connect
    sock.connect(self.unix_socket)
FileNotFoundError: [Errno 2] No such file or directory

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/requests/adapters.py", line 449, in send
    timeout=timeout
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 638, in urlopen
    _stacktrace=sys.exc_info()[2])
  File "/usr/lib/python3.6/site-packages/urllib3/util/retry.py", line 368, in increment
    raise six.reraise(type(error), error, _stacktrace)
  File "/usr/lib/python3.6/site-packages/urllib3/packages/six.py", line 692, in reraise
    raise value.with_traceback(tb)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 600, in urlopen
    chunked=chunked)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 354, in _make_request
    conn.request(method, url, **httplib_request_kw)
  File "/usr/lib64/python3.6/http/client.py", line 1269, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1315, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1264, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1040, in _send_output
    self.send(msg)
  File "/usr/lib64/python3.6/http/client.py", line 978, in send
    self.connect()
  File "/usr/local/lib/python3.6/site-packages/docker/transport/unixconn.py", line 30, in connect
    sock.connect(self.unix_socket)
urllib3.exceptions.ProtocolError: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 214, in _retrieve_server_version
    return self.version(api_version=False)["ApiVersion"]
  File "/usr/local/lib/python3.6/site-packages/docker/api/daemon.py", line 181, in version
    return self._result(self._get(url), json=True)
  File "/usr/local/lib/python3.6/site-packages/docker/utils/decorators.py", line 46, in inner
    return f(self, *args, **kwargs)
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 237, in _get
    return self.get(url, **self._set_request_timeout(kwargs))
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 546, in get
    return self.request('GET', url, **kwargs)
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 533, in request
    resp = self.send(prep, **send_kwargs)
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 646, in send
    r = adapter.send(request, **kwargs)
  File "/usr/lib/python3.6/site-packages/requests/adapters.py", line 498, in send
    raise ConnectionError(err, request=request)
requests.exceptions.ConnectionError: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/bin/docker-compose", line 8, in <module>
    sys.exit(main())
  File "/usr/local/lib/python3.6/site-packages/compose/cli/main.py", line 81, in main
    command_func()
  File "/usr/local/lib/python3.6/site-packages/compose/cli/main.py", line 200, in perform_command
    project = project_from_options('.', options)
  File "/usr/local/lib/python3.6/site-packages/compose/cli/command.py", line 70, in project_from_options
    enabled_profiles=get_profiles_from_options(options, environment)
  File "/usr/local/lib/python3.6/site-packages/compose/cli/command.py", line 153, in get_project
    verbose=verbose, version=api_version, context=context, environment=environment
  File "/usr/local/lib/python3.6/site-packages/compose/cli/docker_client.py", line 43, in get_client
    environment=environment, tls_version=get_tls_version(environment)
  File "/usr/local/lib/python3.6/site-packages/compose/cli/docker_client.py", line 170, in docker_client
    client = APIClient(use_ssh_client=not use_paramiko_ssh, **kwargs)
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 197, in __init__
    self._version = self._retrieve_server_version()
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 222, in _retrieve_server_version
    f'Error while fetching server API version: {e}'
docker.errors.DockerException: Error while fetching server API version: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))
# LigeroSmart Stack

Configuração básica para instanciar serviços do LigeroSmart

# Script de instalação

O comando abaixo serve tanto para fazer a instalação dos pré-requisitos quanto para subir uma stack do LigeroSmart

curl https://get.ligerosmart.com | sh


# Pré-requisitos

* arquivos deste repositório
* docker instalado
* docker-compose instalado

# Comandos para iniciar uma instância nova

docker-compose up

Lembrando que este comando deve ser sempre rodado no diretório onde se encontra o arquivo docker-compose.yml

## Usando make

make up

Você pode usar ainda outros parâmetros. Consulte o comando `make help`


# Primeiro acesso

O ambiente será configurado e funcionará na porta 8008

Na primeira execução o sistema é configurado para você. Aguarde até que todas as configurações sejam aplicadas.
A tela de login será carregada automaticamente ao final da configuração.

* Endereço: http://localhost/otrs/index.pl
* Usuário: root@localhost
* Senha: ligero

Informações de acesso do Grafana:
* Endereço: http://localhost/grafana
* Usuário: admin
* Senha: ligero

Informações de acesso do Elasticsearch:
* Endereço: http://localhost/elasticsearch
* Usuário: admin
* Senha: (inclua o hash de senha no docker-compose.yml)


Caso queira acessar remotamente, troque o endereço localhost pelo IP do seu servidor

# Documentação

Veja em https://docs.ligerosmart.org



-----------------------------------------------------------------------------------------------------------

Environment information:
   Project name: ligerosmart-stack
         Branch: main
      Directory: /ligerosmart-stack
Services status:
Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 600, in urlopen
    chunked=chunked)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 354, in _make_request
    conn.request(method, url, **httplib_request_kw)
  File "/usr/lib64/python3.6/http/client.py", line 1269, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1315, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1264, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1040, in _send_output
    self.send(msg)
  File "/usr/lib64/python3.6/http/client.py", line 978, in send
    self.connect()
  File "/usr/local/lib/python3.6/site-packages/docker/transport/unixconn.py", line 30, in connect
    sock.connect(self.unix_socket)
FileNotFoundError: [Errno 2] No such file or directory

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/requests/adapters.py", line 449, in send
    timeout=timeout
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 638, in urlopen
    _stacktrace=sys.exc_info()[2])
  File "/usr/lib/python3.6/site-packages/urllib3/util/retry.py", line 368, in increment
    raise six.reraise(type(error), error, _stacktrace)
  File "/usr/lib/python3.6/site-packages/urllib3/packages/six.py", line 692, in reraise
    raise value.with_traceback(tb)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 600, in urlopen
    chunked=chunked)
  File "/usr/lib/python3.6/site-packages/urllib3/connectionpool.py", line 354, in _make_request
    conn.request(method, url, **httplib_request_kw)
  File "/usr/lib64/python3.6/http/client.py", line 1269, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1315, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1264, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib64/python3.6/http/client.py", line 1040, in _send_output
    self.send(msg)
  File "/usr/lib64/python3.6/http/client.py", line 978, in send
    self.connect()
  File "/usr/local/lib/python3.6/site-packages/docker/transport/unixconn.py", line 30, in connect
    sock.connect(self.unix_socket)
urllib3.exceptions.ProtocolError: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 214, in _retrieve_server_version
    return self.version(api_version=False)["ApiVersion"]
  File "/usr/local/lib/python3.6/site-packages/docker/api/daemon.py", line 181, in version
    return self._result(self._get(url), json=True)
  File "/usr/local/lib/python3.6/site-packages/docker/utils/decorators.py", line 46, in inner
    return f(self, *args, **kwargs)
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 237, in _get
    return self.get(url, **self._set_request_timeout(kwargs))
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 546, in get
    return self.request('GET', url, **kwargs)
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 533, in request
    resp = self.send(prep, **send_kwargs)
  File "/usr/lib/python3.6/site-packages/requests/sessions.py", line 646, in send
    r = adapter.send(request, **kwargs)
  File "/usr/lib/python3.6/site-packages/requests/adapters.py", line 498, in send
    raise ConnectionError(err, request=request)
requests.exceptions.ConnectionError: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/bin/docker-compose", line 8, in <module>
    sys.exit(main())
  File "/usr/local/lib/python3.6/site-packages/compose/cli/main.py", line 81, in main
    command_func()
  File "/usr/local/lib/python3.6/site-packages/compose/cli/main.py", line 200, in perform_command
    project = project_from_options('.', options)
  File "/usr/local/lib/python3.6/site-packages/compose/cli/command.py", line 70, in project_from_options
    enabled_profiles=get_profiles_from_options(options, environment)
  File "/usr/local/lib/python3.6/site-packages/compose/cli/command.py", line 153, in get_project
    verbose=verbose, version=api_version, context=context, environment=environment
  File "/usr/local/lib/python3.6/site-packages/compose/cli/docker_client.py", line 43, in get_client
    environment=environment, tls_version=get_tls_version(environment)
  File "/usr/local/lib/python3.6/site-packages/compose/cli/docker_client.py", line 170, in docker_client
    client = APIClient(use_ssh_client=not use_paramiko_ssh, **kwargs)
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 197, in __init__
    self._version = self._retrieve_server_version()
  File "/usr/local/lib/python3.6/site-packages/docker/api/client.py", line 222, in _retrieve_server_version
    f'Error while fetching server API version: {e}'
docker.errors.DockerException: Error while fetching server API version: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))

Installation Failed

Hello Writer
My system is centos-release-7-9.2009.1.el7.centos.x86_64 and used this " curl https://get.ligerosmart.com | sh "command to install the ligerosmart failure. Can you hellp me? Thanks!
Error message as below
"Command "python setup.py egg_info" failed with error code 1 in /tmp/pip-build-ap8zognz/cryptography/
The elasticsearch service will not run with max_map_count=65530. I will try to increase it
vm.max_map_count = 262144
Cloning into 'ligerosmart-stack'...
remote: Enumerating objects: 121, done.
remote: Counting objects: 100% (121/121), done.
remote: Compressing objects: 100% (55/55), done.
remote: Total 121 (delta 75), reused 105 (delta 65), pack-reused 0
Receiving objects: 100% (121/121), 15.86 KiB | 0 bytes/s, done.
Resolving deltas: 100% (75/75), done.
Docker version 20.10.3, build 48d30b5
sh: line 70: docker-compose: command not found
sh: line 73: docker-compose: command not found
sh: line 76: docker-compose: command not found".

Erro na instalação

Sempre aparece esse erro quando tento instalar:

Name Command State Ports

ligerosmart- docker-entrypoint.sh Up 3306/tcp, 33060/tcp
stack_database_1 --max ...
ligerosmart- /usr/local/bin/docker- Up 9200/tcp, 9300/tcp
stack_elasticsearch_1 entr ...
ligerosmart- /run.sh Up 3000/tcp
stack_grafana_1
ligerosmart- /traefik --docker Up 0.0.0.0:443->443/tcp,:
stack_ingress_1 --docker ... ::443->443/tcp, 0.0.0.
0:80->80/tcp,:::80->80
/tcp
ligerosmart- /bin/bash c /app Up 80/tcp
stack_web_1 run.sh

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