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leifeld avatar leifeld commented on July 3, 2024

Hi there.

  1. Can you please state which DNA version you are using?
  2. Can you please state if you are trying to export from the rDNA package or from the DNA export window?
  3. Does the problem occur every single time with the database you are using?
  4. Does the problem occur with the sample dataset, which you can download under Releases?
  5. Have you tried the same steps on a different computer with the same result?

I'd like to understand better if it is a MacOS issue or something else. Thanks for any additional details you can provide.

from dna.

Sukhayl avatar Sukhayl commented on July 3, 2024

Thank you for your response, Professor. Sorry for the late reply.

  1. The latest one (3.0.10)
  2. DNA export window
  3. Yes, it does
  4. No, it occurs with the dataset I have created myself
  5. I will try in the next few days on a Windows computer.

from dna.

leifeld avatar leifeld commented on July 3, 2024

Have you been able to reproduce the problem also on a Windows computer?

Please feel free to send me a copy of the database by email, and I am happy to diagnose any problems with the database. You'll find my contact details here.

from dna.

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