Use this gem to interact with Parature.
Add this line to your application's Gemfile:
gem 'parature'
And then execute:
$ bundle
Or install it yourself as:
$ gem install parature
If you want to use the API functionality, you must provide a Parature API token.
If you want to use the automated functionality through the site, you should create a service account with appropriate access.
Where data is available through the API, that is the preferred source.
Here's an example of API interaction
% pry
require 'parature'
include Parature
# We need the API token when we retrieve data via the API
Parature.config host: "supportcenteronline.com", account_id: 100, department_id: 4000, token: "apitoken"
tickets = Tickets.all
# Get the next page of tickets
tickets.next_page
# Get the first page of tickets from last week
Tickets.last_week
# Get the first page of tickets from last month
Tickets.last_month
# Get the second page of tickets from this week
Tickets.this_week.next_page
# Get all the statuses
puts tickets.collect &:status
# Get a single ticket
ticket = Ticket.find '99999'
# Get history information
ticket.history
# Get only history with time spent
ticket.history_with_time
# Get only history with csrs associated
ticket.history_with_csr
# Do the same for all tickets
tickets.history
tickets.history_with_time
tickets.history_with_csr
- Fork it
- Create your feature branch (
git checkout -b my-new-feature) - Commit your changes (
git commit -am 'Added some feature') - Push to the branch (
git push origin my-new-feature) - Create new Pull Request
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