This system is all about providing an easier way to communicate citizens with PMC(Pune Municipal Corporation) and register their complaints and issues with PMC in a smarter way and in a simple manner.

• A citizen should be able to raise his query in a more easier way from anywhere in this world via internet and web portal.

• The citizen is also able to track it’s complain right from the day the complaint is raised till it is completed.

• The citizen can also vote on the social problems that has to be addressed by the municipal corporation.

• The proposed software product can be used by any citizen of India to raise complaints.

• The system will also be used by the Municipal Corporation to solve them.

• The system will also have a voting system for the social problems in the society to draw attention and help solve the problems quicker.

1. Registration

• Add citizen: A new firebase document containing citizen information is created.

• Add Authority: A new firebase document containing authority information is create.

2. Lodging a Complaint

• User can lodge complaints with related images and a proper description.

3. Social Complaints

• Users can lodge a social complaint where users can vote to draw attention to the problems faced by a majority of the people.

4. Profile

• The citizen and the authority can view their profile in the app.

https://drive.google.com/open?id=1qKc9sJPar1uzPMt2n9hGL3b9NjccO3G3