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ServiceNow-Bot

Table of Contents

Description

Installation

Usage

License

Descritption

Allows to Manage escalation group queue that assigns tickets to the team and sends Google Chat Notification to the team when ticket has been assigned to a tech. Using Google App script allows the bot to send a message notification tagging the person assigned for visibility in the Team's Google Chat Group.

Tech Used

Google App Script Browserify Vanilla JS HTML CSS

Usage

To help the "Queue Manager" assign tickets to its team that automatically send Google Chat Message notifying and tagging the assigned person for visibility.

License

License under MIT License

Questions and Suggestions

Feel free to check out my Github:

github.com/francisN21

You can reach out to me for questions and suggestions at [email protected]

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