App does not log when background service had been running about dd-sdk-android HOT 10 CLOSED

This has been working fine sice that one instance.

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Hi @alparp27 , thank you for taking the time to report this, we will investigate this problem on our end and will get back to you with more info the following days.

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Hi @alparp27 can you provide a code sample on how you create and start your service. Alsot do you know how long that service is alive ?
Our first guess on this issue is that your service starts and stops too fast for our upload thread to send anything.

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In android application:

Datadog.initialize(this, BuildConfig.DD_CLIENT_TOKEN);

In Logger:

if (Build.VERSION.SDK_INT >= Build.VERSION_CODES.LOLLIPOP) {
                    datadogLogger = new Logger.Builder()
                            .setNetworkInfoEnabled(true)
                            .setServiceName(SERVICE_NAME)
                            .setLogcatLogsEnabled(true)
                            .setDatadogLogsEnabled(true)
                            .setLoggerName(BuildConfig.DEBUG ? LOGGER_NAME_STAGE : LOGGER_NAME_PROD)
                            .build();
                }

Normally background app will run for at least 1 minute to several hours.

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Please note that we used datadog to replace older service that we use to use and older service was able to log everything successfully.

I look at all my events I cant find ones without user_id. I was wondering if that is my code error where user_id is not specified and then it is filtering error, perhaps logs are coming in and I don't see it.

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Is your background service running as an IntentService ? Or are you making it foreground with a Notification ?
Using the latest stable SDK 1.3.0, add the following line after you initialize the SDK in your application :

Datadog.setVerbosity(Log.Verbose);

Then you should see some info about the SDK in the logcat, among other whether it sends the logs and if the upload works.

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Is there a way for me to catch those into crashlytics when upload does not work?

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You mean catching those logs ? No I don't think so.

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I've been testing starting some background services, and log upload does work from those, so maybe there's something else that prevent logs from being uploaded in your service.

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@alparp27 can you share the service source code (maybe removing sensitive/proprietary code) so that we can reproduce the issue on our side ?

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