This repository contains the analysis of an airline passenger satisfaction survey. The goal is to predict whether a passenger is satisfied or dissatisfied based on various features.

These are the following features information about the passengers of an airline:

• Gender: male or female
• Customer type: regular or non-regular airline customer
• Age: the actual age of the passenger
• Type of travel: the purpose of the passenger's flight (personal or business travel)
• Class: business, economy, economy plus
• Flight distance:The flight distance of this journey(km)
• Inflight wifi service: satisfaction level with Wi-Fi service on board (0: not rated; 1-5)
• Departure/Arrival time convenient: departure/arrival time satisfaction level (0: not rated; 1-5)
• Ease of Online booking: online booking satisfaction rate (0: not rated; 1-5)
• Gate location: level of satisfaction with the gate location (0: not rated; 1-5)
• Food and drink: food and drink satisfaction level (0: not rated; 1-5)
• Online boarding: satisfaction level with online boarding (0: not rated; 1-5)
• Seat comfort: seat satisfaction level (0: not rated; 1-5)
• Inflight entertainment: satisfaction with inflight entertainment (0: not rated; 1-5)
• On-board service: level of satisfaction with on-board service (0: not rated; 1-5)
• Leg room service: level of satisfaction with leg room service (0: not rated; 1-5)
• Baggage handling: level of satisfaction with baggage handling (0: not rated; 1-5)
• Checkin service: level of satisfaction with checkin service (0: not rated; 1-5)
• Inflight service: level of satisfaction with inflight service (0: not rated; 1-5)
• Cleanliness: level of satisfaction with cleanliness (0: not rated; 1-5)
• Departure delay in minutes
• Arrival delay in minutes

It is necessary to predict which of the two levels of satisfaction with the airline the passenger belongs to:

Satisfaction
Neutral or dissatisfied

• The number of satisfied males and females is nearly equal.

• Satisfaction tends to vary across age groups.

• Passengers rating Inflight wifi service above 3 are more likely to be satisfied.

• Passengers giving a seat comfort rating above 3 are generally satisfied.

• Business class travelers tend to be more satisfied with their flights.

• Passengers rating cleanliness above 3 are more likely to be satisfied.

• Passengers rating food and drink service above 3 are satisfied.