This is an example of integrating a site with Touchpoint.

Some preset topics are defined in config.json and each is associated with a team. After the user chooses a topic, the server checks if the associated team is available. If it is, the chat is sent to that team, and if it isn't, it is sent to the default team.

If the default team is not available, it will display an email form instead of offering live chat.

# Install dependencies
npm install

# Run
node server.js

Configuration is in config.json:

• site should be https://touchpoint.telviva.com without a trailing /.
• customerId is the ID of the Touchpoint customer to use. You can find this by logging in on Touchpoint and typing Meteor.user().customerId in the console.
• port is the port to listen on
• topics: for example,

[
	{"name": "priceq", "topic": "I have a question about prices", "team": "Sales"},
	{"name": "salesq", "topic": "I have a general sales question", "team": "Sales"},
	{"name": "newhelp", "topic": "I'm a new customer who needs help", "team": "On-boarding"},
	{"name": "login", "topic": "I can't log in", "team": "Support"},
	{"name": "post", "topic": "I'm having problems posting", "team": "Support"},
	{"name": "supportq", "topic": "I have some other issue", "team": "Support"}
]

• The names are arbitrary identifiers (but they must be unique) and the teams should match the name of a team configured in Touchpoint.
• userId and authToken are the credentials of an admin user in your customer. You can get these by running:

curl https://touchpoint.telviva.com/api/login -d "[email protected]&password=yourpassword"