Customer Service Specialist and Admin Assistant

Email / LinkedIn / GitHub

Senior Reservations Agent @ InterContinental Phu Quoc Long Beach Resort (Apr 2018 - May 2021)
A 5-stars luxury resort in Phu Quoc managed by IHG.

• Handle guests' requests as per brand standard to deliver outstanding experiences.
• Manage all segment bookings.
• Assist supervisors in job observation and refresh training organization for team.
• Technologies used: MS Office, Outlook, Opera PMS, IHG Concerto, IHG Merlin, Incremental.
  
  

Customer Service in Hotel bookings @ Transcosmos VN - Traveloka Project (Southeast Asia's leading travel platform) (Mar 2022 - Sep 2022)
Transcosmos VN is an outsourcing company provides all solutions regarding BPO and customer services.

• Provide assistance, handle inquiries and complaints via chat/email/fanpage.
• Adress concerns, troubleshoot problems and provide solutions as per empower in internal procedure.
• Technologies used: Salesforce, VoIP, Slack, TERA, Voyager.
  
  

Assistant Executive @ Thanh Truc Shipping Petrol & Oil Trading Co., Ltd. (Oct 2022 - Present)
The oil transporter that owns the large fleet of oil in Vietnam and is reputable partner of many mines, major shipping lines.

• Assist the director in obtaining information and prioritizing tasks.
• Examine and filter all incoming and outgoing mail, telephone calls, emails, and faxes.
• Schedule meetings and develop meeting agendas to maximize efficiency and limit time waste.
• Prepare and review written messages, reports, presentations, and spreadsheets.
• Handle various administrative tasks such as bookkeeping and invoicing, as well as the management of paper and electronic documents.
  
  

Account Executive @ SGP Vietnam (Oct 2011 - Sep 2017)
A Singapore start-up specialized in affordable web services and digital marketing solutions to small business.

• Determine customers' demand to make appropriate proposals.
• Handle major project phases from quotation to delivery and invoicing.
• Collaborate with third parties and monitor production process to ensure projects' quality, budget and timelines.
• Technologies used: CMS, Photoshop, GoAnimated, Filmora, Fiverr, MS Office.
  
  

Sales Admin @ Tan Long Phat Exim Co., Ltd. (Apr 2008 - Sep 2011)
A leading supplier of VOLCANO brand air compressors, and spare parts.

• Provide presentations to clients that highlight the sole core product: Volcano Air Compressor.
• Plan sales team meetings and daily schedules.
• Summarize and prepare a weekly report for the Sales department.
• Assist the Technical department in resolving client issues.
  
  

Volunteer of 2005 Green Summer Campaign organized by the Vietnam Student Association (Jun 2005 - Aug 2005)

• Propaganda on family planning and dengue disease prevention
• Engagement in the reduction of illiteracy and computer literacy
• Assist with the organization of a children's music festival in Nha Be
  
  

Member of HVC - a volunteer community at Huflit (Sep 2005 - May 2007)

🇺🇸 English: Intermediate
Vietnamese: Native

Bachelor of Foreign Language in English - Business Administration
Hochiminh city University Foreign Language - Information Technology - Vietnam (2003 - 2007)

Adobe Photoshop & Video Editor Self-study (Fall 2015)

TOEIC Self-study (Spring 2013)

Incremental upselling & Salesforce Job training session (2019 & 2022)

Last update on March 2023.