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I completed Master of Information Technology in February 2020 from Flinders University. I have experience of using Microsoft Office, Linux, Data Entry and basic knowledge of User Interface Communication, Active Directory and ITIL.

I have experience of providing excellent Customer Service as I have been working as Customer Service Assistant in Marcellina since December 2018 and as Personal Care Worker in RSL Care SA since February 2019.

I’m well-organised, proactive, collaborative, initiative and constantly learning IT professional and actively looking for position of IT Help Desk Support.

• Professional Year Program (April 2020- March 2021(Expected))
  Navitas Professional, South Australia, Australia

• Master of Information Technology (February 2018- February 2020)
  Flinders University, South Australia, Australia

• Bachelor of Science (July 2013- May 2016)
  GNDU University, Punjab, India

• Customer Service Assistant, Marcellina, Adelaide, South Australia, Australia
  
  December 2018 - Present
  
  Responsibilities:

  • Taking orders on computer

  • Managing and prioritise tasks

  • Suggesting customers on different choices

  • Taking ownership of customer requests and problems

  • Maintaining a high degree of customer service for all support queries

• Personal Care Worker, RSL CARE SA, (Morlancourt), Angle Park, Adelaide, South Australia, Australia
  
  February 2019 - Present
  
  Responsibilities:

  • Tend to meet daily living and personal requirements within the plan of care, with consideration of individual preferences including clients’ physical, spiritual, and social needs.

  • Display knowledge of, and work within, the policies and procedures instructions.

  • Always promote the importance of a strong customer focus.

Technical Skills:

• Experience in using basic Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, PowerPoint, Canva and Google slides

• Basic knowledge of user interface communication

• Familiar with Linux and Unix

• Data Entry

• Technical Writing

Soft Skills:

• Active Listener

• Leadership

• Problem solving

• Responsible

• Well-Organised

• Excellent Communication Skills

Online Magazine Management System (August 2019- November 2019)

It was group project in which we created important functionalities of online Magazine and I got following skills:

• Creating online file library

• Creating online advertising

• Managing subscriptions

• Managing community forums

• Teamworking

Parking Helper App (June 2018- September 2018)

This project was about creating an app to book parking lots for shopping centres, hospitals and universities even before one is leaving from home. Moreover, one can check how many parking lots are available before going to the place. This project included:

• An application, database and network of devices working together

• An almost entirely automatic system

• A booking system for parking locations

• Growing support for new locations

Resume

Key attributes for professional development:

• Developing action steps: Choose your goal, focus on area that you want to develop and achieve your goal to develop the professionalism.
• Set long term goals first: By setting log term goal first, one can start thinking about the short-term goals to achieve that long-term goal. For example, to become doctor, which is a long-term goal, one can start to achieve short-term goals such as completing doctoral degree.
• Technical Knowledge: To become professional, one must have the technical skills related to his or her field to work effectively.
• Make a record of your satisfactory moments: record all satisfactory moments such as certification, compliments and awards to add on your resumes and cover letters.
• Evaluate yourself: Always try to evaluate yourself to check your professional work and track what you need to learn to improve professionalism.
• Explore yourself: You should have deeper knowledge of your likes and dislikes to express yourself in a positive way.
• Be ready for the challenge: At workplace, you will get lots of challenges and you have to be ready to phase that challenges to prove yourself and get rewards. Phasing challenges with positive attitude is very important aspect of professionalism.

Canva Poster on "Say no to bullying"

Canva Inforgraphic on "Presentation Tips"

Canva Inforgraphic on "Meeting Tips"

Canva Poster on "Small Talk"

Prezi Presentation Slides on "My Portfolio"

Safety Presentation during Professional Year Program
Safety Presentation Video
Safety Presentation Slides

Contact number: 0426 577 210

E-mail me

Connect with me on LinkedIn

Contact me on Github