Comments (2)
More Info: Hopefully we can get this issue resolved soon as its delaying the launch of our contact center.
Following this AWS blog exactly will provide a broken solution that allows only for the customer to send sms messages to the agent but the agent cannot reply.
Please fix. Much appreciated.
I contacted AWS Support regarding this issue, and this is what I received, I hope it helps:
"After further analysis of the code that caused the error (/var/task/index.js:75:56) I observed that the variable “CUSTOMER” and “ALL” have not been instantiated and that line 72-74 are incorrect. I also could see that a similar issue was raised in this repository [4] and I have reached out to one of the engineers regarding this. Please note that as Premium Support, I do not have visibility into code changes and roadmaps and would thus not be able to provide you with an ETA on when a fix will be implemented. The best way would be to monitor the issue on the Github page."
References
AWS Blog - sms-through-amazon-connect
https://aws.amazon.com/blogs/contact-center/building-personalized-customer-experiences-over-sms-through-amazon-connect/ms-through-amazon-connect/
from amazon-connect-message-streaming-examples.
I had similar issue , and found that its related to the access resource in outboundMessageFunction.addToRolePolicy within lib> chat-message-streaming-examples-stack.ts file. Updated to below resolved the issue.
outboundMessageFunction.addToRolePolicy(
new iam.PolicyStatement({
actions: ['mobiletargeting:*'],
effect: iam.Effect.ALLOW,
resources: [
'*',
],
})
);
from amazon-connect-message-streaming-examples.
Related Issues (12)
- lib/chat-message-streaming-examples-stack.ts:259:27 - error TS1109: Expression expected. HOT 2
- aws-cdk v1.135.0 breaking changes
- No call made to API GTW from my Facebook page (via Messenger) HOT 2
- Replies not sent to customer (FB Messenger); Error in Outbound Lambda
- Not support attachment with whastapp integration
- Having a custom phone number
- Add Multiple SMS Numbers
- ChatMessageStreamingExamplesStack constructor error message points to missing Amazon Connect ARN instead of contactFlowId HOT 1
- The signature is not detected correctly because the type is incorrect. HOT 1
- Ensure we don't send customer messages back to the customer. seems to be handled incorrectly HOT 2
- message for the facebook part is not getting transfered to aws connect instance HOT 3
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from amazon-connect-message-streaming-examples.