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oncall-handbook's Issues

Escalations

Make sure to have your list of escalation contacts (management, other support teams, vendors (including contract/customer ID's)).

section on compensation/salary?

Something like:

  • you should be compensated if your company asks you to work on a holiday, either with alternative days off or a bonus. can discuss with your boss or other oncall engineers

  • if you have to tether to solve a pager issue and your company doesn't provide you with a mifi, you can write off the cost of your phone plan at tax time. (at least in the US)

  • if your pager calls/texts your cellphone, and your company doesn't cover it, you can write off the cost of your phone plan. (at least in the US, as far as I understand the tax code)

Probably the same is true if you have to respond to oncall pages using Internet at home

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