Air conditioner went offline about com.gree HOT 17 CLOSED

Hello @witmannmark

Do they work for some time and then stop?

Based on the report you've sent I see that homey can not reach your HVACs and mark them as offline.

Could you please check that you ACs and homey are in the same network subnet?
Your ACs are in 192.168.245.*

Related ticket #22

from com.gree.

Yes, the same network. Now i added theese again. 192.168.245.81, 192.168.245.85, 192.168.245.192.168.245.79 . Its that possible the AC-s change IP adress during the time?

from com.gree.

Application uses mac address to find specific HVAC from the all known.

Could you please try to restart an Gree app when any HVAC goes offline.
It can be done from the same page where you sent diagnostic report.

Will HVAC start work after the app restart?

from com.gree.

Now i find the reason of the problem. I dont know why but when i add now again climatisation the ip was different. Sutuatin is that climatisations ip adres is not static.

Existing some to fix that problem?

from com.gree.

@witmannmark could you restart an app in case when it's showing offline status like described in my previous message?

from com.gree.

Now i try and its a true. When i go back to gree app after closing it air conditioner go online again in homey app.

from com.gree.

I set up in router fix ip adresses for ac-s. At now looks like ac-s cant go offline. Now homey see it few hours more...

from com.gree.

@witmannmark I'm fixing the bug related to switching to offline in case of changing ip address of AC.

Please share your email address which is used for homey with me and I'll release alpha version with fix to test when it will be ready.

from com.gree.

At now i have other errors. (Device not avaiable, maybe app was disabled. You do it?). Mail adress is: [email protected]

from com.gree.

Hi!

Unfortunately, the app crashed while I was doing the following:

(...)

This is the stack trace:dgram.js:638
throw new errors.Error('ERR_SOCKET_DGRAM_NOT_RUNNING');
^

Error [ERR_SOCKET_DGRAM_NOT_RUNNING]: Not running
at Socket._healthCheck (dgram.js:638:11)
at Socket.close (dgram.js:516:8)
at Client.disconnect (/node_modules/gree-hvac-client/lib/client.js:131:22)
at Timeout._socketTimeoutRef.setTimeout [as _onTimeout] (/node_modules/gree-hvac-client/lib/client.js:118:22)
at ontimeout (timers.js:498:11)
at tryOnTimeout (timers.js:323:5)
at Timer.listOnTimeout (timers.js:290:5)

from com.gree.

Unfortunately, the app crashed while I was doing the following:

Thanks for the info. I got this crash report.
It's fixed in v0.1.4

At now i have other errors. (Device not avaiable, maybe app was disabled. You do it?)

It's related to the crash above.

Mail adress is:

I've added you as an alpha tester.
Now you can install alpha version 0.1.4 from the https://apps.athom.com/app/com.gree.
Please revert your changes in the router (remove static ip for the ACs) and check how app works now on the 0.1.4

from com.gree.

Thx, now i changed the version the app to the alpha, but i go home only sunday. I cant change now IP adresses. I do it on sunday and i write after.

from com.gree.

from com.gree.

Hey @witmannmark
Did you have a chance to check it?

from com.gree.

Hi, i checked it now (I changed static ip in router) After that i added a AC-s again into homey. This was yesterday, and everything is good until that. AC-s working and cant go offline at this time. Thx much!

from com.gree.

@witmannmark thanks for feedback.
Will push this fix to the next stable version 0.1.5

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Released in v0.2.1

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