[bug] Unable to update from 6.5 v1 to 7v1 about yetiforcecrm HOT 10 CLOSED

I can't help here without logs.
share log data: cache/logs/updateLogsTrace.log, cache/logs/Importer.log, cache/logs/system.log

from yetiforcecrm.

hi,

please find the attached log files.

system.log

updateLogsTrace.log

Importer.log

Thanks.

from yetiforcecrm.

hi,

I tried to setup the new test environment for testing the upgradation process.

Installed 6.5 and tried to update to ver 7. This environment doesnt have any data or any customization. But still the upgradation was failed.

please find the log files for the same.

webserviceErrors.log
system.log
update.log
updateLogsTrace.log

kindly guide me to fix this upgrdation error.

Thanks & Regards,
Rajasekaran.

from yetiforcecrm.

I have the same issue on my test version.

from yetiforcecrm.

I have the same issue on my test version.

Hi,

I updated using this link manually and it was updated from 6.5 to 7 successfully.
https://api.yetiforce.eu/download/crm/UpdatePackages/6.5.0_to_7.0.1_v1

Please try the same.

from yetiforcecrm.

I tried the update using the link as you suggested, but after uploading the zip file it took me straight back to the Home page with no option to start the update, did I miss a step?
Thanks for the help though.

from yetiforcecrm.

hi,

After uploading the package, it will display the page silimar to shown below.

After confirmation, it will update the package. I faced an issue with digit grouping. Pl try to change the digit grouping to none (123456789) and try it.

from yetiforcecrm.

Hi, it has not worked for me, same issue persists.

from yetiforcecrm.

hi, have you tried to do the same with separate installation of 6.5 version. (try to update it without doing any modification or importing the data).

from yetiforcecrm.

Hi, I have uploaded a brand new copy of the 6.5 version and updated it to 7 v1 without issue.

from yetiforcecrm.