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Comments (8)

circleape avatar circleape commented on June 2, 2024 4

I also had this problem with the latest tomte in my InfinityBook Pro 14 Gen6. Support told me to do the following and it worked:

Please switch to the terminal with CTRL+ALT+F2 and log in with your user name & password. Execute the following commands and enter your user password:

sudo apt update && sudo apt -y upgrade && sudo tuxedo-tomte reconfigure all

If this step was successful, the system can be rebooted via

reboot

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vinzv avatar vinzv commented on June 2, 2024 1

Thanks for the bug report!
We'll have a look at it and therefore, to avoid duplicate communication, close your support ticket.

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tomasnorre avatar tomasnorre commented on June 2, 2024

Just read on the website
https://www.tuxedocomputers.com/en/Infos/Help-Support/Frequently-asked-questions/What-is-TUXEDO-Tomte-.tuxedo

The user settings are not overwritten.

This is not quite true, every time I reboot, my /etc/default/grub file gets adjusted.

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akikoskinen avatar akikoskinen commented on June 2, 2024

I'm hit with this too. My laptop screen is effectively useless now. The only way to use the computer is with an external monitor.

I modified the boot parameters manually, replacing the odd i915.tuxedo_disable_psr2=1 with i915.enable_psr=0. This fixed the laptop screen after one reboot, but after another reboot the boot parameter was automatically reset and the laptop screen was flickering like hell again.

This needs a quick fix or tomte has to be uninstalled.

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tomasnorre avatar tomasnorre commented on June 2, 2024

Thanks for confirming. I'm still trying to see if the tomte.cfg can be modified, to not do this. But still not really familiar with it.

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abdulmateen59 avatar abdulmateen59 commented on June 2, 2024

I have the same problem with my POLARIS 15, since the day I bought it, changing the kernel parameters fixes the problem after a reboot, but after another reboot, it starts flickering again. I am really annoyed.

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tomasnorre avatar tomasnorre commented on June 2, 2024

sudo apt update && sudo apt -y upgrade && sudo tuxedo-tomte reconfigure all
If this step was successful, the system can be rebooted via
reboot

I can confirm that this is working on the TUXEDO InfinityBook Pro 14 Gen6 Standard

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tomasnorre avatar tomasnorre commented on June 2, 2024

Thanks for taking care. As you see from my communication, I got to it step by step. Next time I'll try to collect all infos at once and not spam your support system.

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