Can't login when user is located in area non-matching his locale about home-assistant-hikconnect HOT 18 CLOSED

Ok, then it seems clear.

We have to redirect user to API domain returned in login request, if Hikconnect service provides such hint.

Thanks for your bug report and cooperation.

from home-assistant-hikconnect.

Hi, can you please follow the debugging guide so that I know what is the issue?

https://github.com/tomasbedrich/home-assistant-hikconnect/blob/main/DEBUGGING.md

In your case, please ensure you perform the login attempt to have it captured in the logs.

from home-assistant-hikconnect.

Hi,
I followed this guide and sent you the logs to your email. Thanks.

from home-assistant-hikconnect.

It seems strange to me it tries to connect to US API, while you are probably located in Spain, right? Do you have any possible explanation, like VPN, DNS blocking, or..?

from home-assistant-hikconnect.

Moreover aren't there more logs to send? Maybe in this case it also helps if you send me your whole log file + config file, so that I can explain why it connects to US servers.

from home-assistant-hikconnect.

I'm located in South America and the Hik-Connect App was configurated with USA account. I don't use VPN. I'll send you my whole log and config file, but I have some configurations splited in several YAML files. Maybe, I have to change the account to my country? I'll try and post the result.

from home-assistant-hikconnect.

If I change the account to my country, I can't add my Hikvision Doorbell in the Hik-Connect App. Instead, with the USA account it works. So, I have to use USA account (no VPN).

from home-assistant-hikconnect.

Hm, could you please do nslookup api.hik-connect.com from your computer and paste the result here?

from home-assistant-hikconnect.

This is the output:

Server:		192.168.111.5
Address:	192.168.111.5#53

Non-authoritative answer:
api.hik-connect.com	canonical name = apiisa.hik-connect.com.
apiisa.hik-connect.com	canonical name = apisa-hik-connect-1930596709.sa-east-1.elb.amazonaws.com.
Name:	apisa-hik-connect-1930596709.sa-east-1.elb.amazonaws.com
Address: 54.233.110.148
Name:	apisa-hik-connect-1930596709.sa-east-1.elb.amazonaws.com
Address: 18.228.49.130

from home-assistant-hikconnect.

Thank you @tomasbedrich .

from home-assistant-hikconnect.

Please try version number 1.1.1 and let me know.

from home-assistant-hikconnect.

Hi @tomasbedrich,
Now I can login, but now:

This error originated from a custom integration.

Logger: custom_components.hikconnect
Source: custom_components/hikconnect/__init__.py:30
Integration: Hik-Connect (documentation, issues)
First occurred: 07:49:14 (4 occurrences)
Last logged: 07:49:51

Unexpected error fetching hikconnect data: unsupported operand type(s) for -: 'NoneType' and 'datetime.datetime'
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 187, in _async_refresh
    self.data = await self._async_update_data()
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 147, in _async_update_data
    return await self.update_method()
  File "/config/custom_components/hikconnect/__init__.py", line 41, in async_update
    await relogin_if_needed()
  File "/config/custom_components/hikconnect/__init__.py", line 30, in relogin_if_needed
    needed = api.is_refresh_login_needed()
  File "/usr/local/lib/python3.9/site-packages/hikconnect/api.py", line 130, in is_refresh_login_needed
    return (self.login_valid_until - datetime.datetime.now()) < datetime.timedelta(
TypeError: unsupported operand type(s) for -: 'NoneType' and 'datetime.datetime'

from home-assistant-hikconnect.

Could you please provide logs again to my e-mail?

from home-assistant-hikconnect.

Sure, I just sent you the logs.

from home-assistant-hikconnect.

Can you please try version 1.1.2?

from home-assistant-hikconnect.

I did it, now there is not error, but I have 2 devices with the same name and no entities:

Device no. 1

Device no. 2

I have this video doorbell:
https://us.hikvision.com/en/products/more-products/video-intercom/door-station/3-mp-outdoor-wi-fi-smart-doorbell-camera-ds-hd1
I sent you the log file again. Thank you @tomasbedrich .

from home-assistant-hikconnect.

Okay, I'm glad that you are able to log in, so this bug is fixed.

The issue what you mention is #15. This is expected behavior, because currently the integrations supports locks only. Unfortunately, given your setup, the integration is not going to be useful for you (at least until something else than locks is implemented).

from home-assistant-hikconnect.

I understand, thank you.

from home-assistant-hikconnect.