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TedGoas avatar TedGoas commented on June 2, 2024

Yea I've been having issues with this as well. Some dark mode styles being applied and then Outlook.com doing some random stuff. Cerberus's dark mode relies on the OS setting to set the theme and it's quite possible Outlook.com is doing it's own theming on top of that. Makes me wonder if we can hide the dark-mode styles from Outlook.com? I don't see that in https://www.howtotarget.email/ but maybe there's a way.

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tedgoas-dialpad avatar tedgoas-dialpad commented on June 2, 2024

@rosethroop Hmm, I haven't been able to replicate this bug 😖 but you're not the only one who's reported seeing something like this.

Can you give me a little more info about the screenshots above?

  • Is this on MacOS, Windows, or something else?
  • Is this a free Outlook.com account or OWA for a business account?

I'm using a free, personal Outlook.com account on a Mac using Chrome, and even when I mis-match my OS and Outlook themes, the email still renders correctly:

Screenshot 2023-04-07 at 2 37 53 PM

Screenshot 2023-04-07 at 2 38 37 PM

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tedgoas-dialpad avatar tedgoas-dialpad commented on June 2, 2024

Looks like there are a few ways to target Outlook.com but I can't test or verify if one of these work since I can't see the issue in the first place.

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rosethroop avatar rosethroop commented on June 2, 2024

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TedGoas avatar TedGoas commented on June 2, 2024

Are you still seeing this issue/ I was tracking a similar issue at my day job, and half-way through helping a client, they reported the issue fixed without me doing anything. We guessed Microsoft made a change on their end. I don't suppose we could be that lucky?

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rosethroop avatar rosethroop commented on June 2, 2024

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TedGoas avatar TedGoas commented on June 2, 2024

🎉🎉🎉

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