Comments (13)
jordywitteman
commented on August 11, 2024
1
@EdBascom I thought I tested this in the app and that the outcome was negative. Some commands run from Terminal with standard user permissions behave differently when run by a sandboxed app. I tried again and it seems we can add your suggestion. Will be part of v2.5.1
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jordywitteman
commented on August 11, 2024
Hi @EdBascom we have not seen this behaviour before. Was it working for you in 2.4.1? In this version the code was refactored to get the device marketing name for Apple Silicon devices. Could you check the output of this command? ioreg -l -c IOPlatformDevice | grep -e "product-name" | cut -d'"' -f 4
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EdBascom
commented on August 11, 2024
2.4.1 has the same problem. I went back to 2.4 and it worked.
Command results;
$ ioreg -l -c IOPlatformDevice | grep -e "product-name" | cut -d'"' -f 4
02:LocationServicesEnabled
MacBook Pro (14-inch, 2021)
Ed Bascom
Sys Admin

… On Nov 8, 2022, at 4:39 AM, Jordy Witteman ***@***.***> wrote:
Hi @EdBascom <https://www.google.com/url?q=https://github.com/EdBascom&source=gmail-imap&ust=1668515949000000&usg=AOvVaw1HC_5iO6WtqTel7Y72JhQM> we have not seen this behaviour before. Was it working for you in 2.4.1? In this version the code was refactored to get the device marketing name for Apple Silicon devices. Could you check the output of this command? ioreg -l -c IOPlatformDevice | grep -e "product-name" | cut -d'"' -f 4
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jordywitteman
commented on August 11, 2024
@EdBascom unfortunately we can't reproduce with also MacBook Pro 14 inch 2021 as it gives the correct output: MacBook Pro (14-inch, 2021). Is this issue seen on multiple devices?
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EdBascom
commented on August 11, 2024
Not sure. All users are working from home and this showed up on my own device.
I have attached the output from the following command -
ioreg -l -c IOPlatformDevice | grep -e "product-name" > ioregOutput.txt

“sysctl -n hw.model” give you MacBookPro18,3 but not the description I am looking for…
Ed Bascom
Sys Admin

On Nov 8, 2022, at 10:15 AM, Jordy Witteman ***@***.***> wrote:
@EdBascom <https://www.google.com/url?q=https://github.com/EdBascom&source=gmail-imap&ust=1668536113000000&usg=AOvVaw2E9cZT9ORq1hsoLJok32Qf> unfortunately we can't reproduce with also MacBook Pro 14 inch 2021 as it gives the correct output: MacBook Pro (14-inch, 2021). Is this issue seen on multiple devices?
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Reply to this email directly, view it on GitHub <https://www.google.com/url?q=https://github.com/root3nl/SupportApp/issues/93%23issuecomment-1307641392&source=gmail-imap&ust=1668536113000000&usg=AOvVaw11lguB2-A6UwbK2-_upeMg>, or unsubscribe <https://www.google.com/url?q=https://github.com/notifications/unsubscribe-auth/A4B2RNNGKDBCP4RPUT5O2B3WHKKCXANCNFSM6AAAAAARZRBTOQ&source=gmail-imap&ust=1668536113000000&usg=AOvVaw3AVMGM05EpRblPu9MATEB6>.
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| | "Stats" = {"02:LocationServicesEnabled"={"Read"=1,"Init"=18446741875058070529,"Size"=18446741875058070529,"Present"=Yes},"02:IOPlatformSleepAction"={"Present"=No,"Read"=2},"02:BaseSystemAccessibilityFeatures"={"Present"=No,"Read"=3},"02:ota-retry-uptime"={"Present"=No,"Read"=1},"02:restore-retry-warnings"={"Present"=No,"Read"=1},"02:ota-step-battery-level"={"Present"=No,"Read"=1},"02:preferred-count"={"Present"=No,"Read"=1},"02:restore-retry-ids"={"Present"=No,"Read"=1},"02:IOCompatibilityProperties"={"Present"=No,"Read"=48435},"01:system-passcode-lock-blob"={"Present"=No,"Read"=1},"02:tbt-options"={"Present"=No,"Read"=4},"02:restore-child-failures"={"Present"=No,"Read"=1},"01:fmm-mobileme-token-FMM"={"Present"=No,"Read"=1},"02:tbtupdate-status-001e6f7a8831c800"={"Present"=No,"Read"=1},"01:ota-outcome"={"Present"=No,"Read"=1},"02:aapl,panic-info"={"Present"=No,"Read"=2},"01:backlight-nits"={"Write"=5,"Init"=18446741875058076690,"Size"=10,"Present"=Yes},"02:IODeviceMemory"={"Present"=No,"Read"=2},"02:bluetoothHostControllerSwitchBehavior"={"Present"=No,"Read"=2},"01:ota-reboot-retry-enabled"={"Present"=No,"Read"=1},"01:upgrade-boot-volume"={"Init"=18446741875058069750,"Present"=Yes,"Size"=18446741875058069750},"02:ota-step-warnings"={"Present"=No,"Read"=1},"01:ota-updateType"={"Init"=18446741875058070280,"Present"=Yes,"Size"=18446741875058070280},"02:IOPlatformQuiesceAction"={"Present"=No,"Read"=2},"02:zhuge_debug"={"Present"=No,"Read"=8},"02:ramrod-nvram-shadow-path"={"Present"=No,"Read"=1},"02:restore-retry-codes"={"Present"=No,"Read"=1},"02:restore-perform-shutdown"={"Present"=No,"Read"=1},"02:bluetoothInternalControllerInfo"={"Read"=3,"Init"=18446741875058071026,"Size"=18446741875058071026,"Present"=Yes},"02:IORematchPersonality"={"Present"=No,"Read"=2},"01:IOPlatformHaltRestartAction"={"Present"=No,"Read"=1},"02:product-name"={"Present"=No,"Read"=12},"02:restore-reboot-retry-enabled"={"Present"=No,"Read"=1},"02:ane-type"={"Present"=No,"Read"=123},"01:IOAVDHEVCDecodeCapabilities"={"Present"=No,"Read"=1},"01:IOPlatformWakeAction"={"Present"=No,"Read"=1},"02:IOPlatformPanicAction"={"Present"=No,"Read"=2},"02:ramrod-nvram-sequence"={"Present"=No,"Read"=1},"02:ota-step-external-power"={"Present"=No,"Read"=1},"02:usbcfwflasherResult"={"Init"=18446741875058072737,"Present"=Yes,"Size"=18446741875058072737},"02:boot-info-payload"={"Init"=18446741875058070584,"Present"=Yes,"Size"=18446741875058070584},"01:IOPlatformQuiesceAction"={"Present"=No,"Read"=1},"02:IOAVDHEVCDecodeCapabilities"={"Present"=No,"Read"=2},"01:ota-brain-version"={"Present"=No,"Read"=1},"02:ota-step-results"={"Present"=No,"Read"=1},"02:skip-language-setup"={"Init"=18446741875058070468,"Present"=Yes,"Size"=18446741875058070468},"02:restore-step-warnings"={"Present"=No,"Read"=1},"02:ota-submission-url"={"Present"=No,"Read"=1},"01:boot-args"={"Present"=No,"Read"=808},"02:ota-retry-results"={"Present"=No,"Read"=1},"01:current-network"={"Write"=1,"Read"=3,"Init"=18446741875058077181,"Size"=192,"Present"=Yes},"01:IOPlatformActiveAction"={"Present"=No,"Read"=1},"02:BridgeOSNVRAMGeneration"={"Present"=No,"Read"=4},"01:panicmedic"={"Present"=No,"Read"=1},"02:SleepWakeFailureString"={"Present"=No,"Read"=1},"01:IOCFPlugInTypes"={"Present"=No,"Read"=17},"02:restore-anomalies"={"Present"=No,"Read"=1},"02:board-rev"={"Present"=No,"Read"=4},"01:IOPlatformSleepAction"={"Present"=No,"Read"=1},"01:ota-result"={"Present"=No,"Read"=1},"01:board-id"={"Present"=No,"Read"=69},"01:ota-initial-failure-reason"={"Present"=No,"Read"=1},"01:recoveryos-passcode-blob"={"Present"=No,"Read"=1},"02:ota-step-monitor"={"Present"=No,"Read"=1},"02:IOUserClasses"={"Present"=No,"Read"=22},"01:ota-initial-forced-reset-uptime"={"Present"=No,"Read"=1},"01:boot-command"={"Present"=No,"Read"=7},"02:ota-step-uptime"={"Present"=No,"Read"=1},"02:ota-retry-error"={"Present"=No,"Read"=1},"02:__INSTALL_FAST_NO_REALLY"={"Present"=No,"Read"=9},"02:restore-reboot-retry-zone"={"Present"=No,"Read"=1},"01:IORematchPersonality"={"Present"=No,"Read"=1},"02:recovery-boot-mode"={"Init"=18446741875058070342,"Present"=Yes,"Size"=18446741875058070342},"02:HardwareModel"={"Present"=No,"Read"=16},"01:IOBusyInterest"={"Present"=No,"Read"=2},"01:BluetoothInfo"={"Write"=1,"Read"=1,"Init"=18446741875058074584,"Size"=2,"Present"=Yes},"02:ota-retry-names"={"Present"=No,"Read"=1},"02:net-boot"={"Present"=No,"Read"=1},"01:ota-child-failures"={"Present"=No,"Read"=1},"02:disable_screensavers"={"Present"=No,"Read"=3},"02:ota-os-version"={"Present"=No,"Read"=1},"01:IOPlatformPanicAction"={"Present"=No,"Read"=1},"02:ramrod-nvram-session"={"Present"=No,"Read"=1},"01:product-name"={"Present"=No,"Read"=6},"02:ota-original-base-os-version"={"Init"=18446741875058072467,"Present"=Yes,"Size"=18446741875058072467},"01:nonce-seeds"={"Write"=1,"Read"=1,"Init"=18446741875058073978,"Size"=435,"Present"=Yes},"02:restore-step-codes"={"Present"=No,"Read"=1},"02:IASCurrentInstallPhase"={"Write"=2,"Read"=2,"Delete"=1,"Init"=18446741875058072375,"Size"=16,"Present"=No},"02:restore-step-names"={"Present"=No,"Read"=1},"02:pre-recovery-ota-failure-uuid"={"Present"=No,"Read"=1},"02:ota-step-user-progress"={"Present"=No,"Read"=1},"02:ota-retry-warnings"={"Present"=No,"Read"=1},"01:BluetoothUHEDevices"={"Write"=1,"Read"=1,"Init"=18446741875058074469,"Size"=65,"Present"=Yes},"01:ota-forced-reset-uptime"={"Present"=No,"Read"=1},"01:ota-uuid"={"Present"=No,"Read"=2},"02:IOPlatformActiveAction"={"Present"=No,"Read"=2},"01:IOCompatibilityProperties"={"Present"=No,"Read"=24214},"02:oblit-inprogress"={"Present"=No,"Read"=3},"02:ota-retry-codes"={"Present"=No,"Read"=1},"01:auto-boot"={"Init"=18446741875058072677,"Present"=Yes,"Size"=18446741875058072677},"02:restore-step-domains"={"Present"=No,"Read"=1},"01:preferred-count"={"Present"=No,"Read"=3},"02:OTA-migrator-metrics"={"Present"=No,"Read"=1},"02:restore-retry-results"={"Present"=No,"Read"=1},"02:enable-remap-mode"={"Present"=No,"Read"=11},"02:recoveryos-initiated-update"={"Present"=No,"Read"=1},"02:DebugBluetoothHIDShim"={"Present"=No,"Read"=3},"02:restore-step-results"={"Present"=No,"Read"=1},"01:ota-reboot-retry-zone"={"Present"=No,"Read"=1},"01:SystemAudioVolumeExtension"={"Read"=2,"Init"=18446741875058074770,"Size"=18446741875058074770,"Present"=Yes},"02:FirmwareFeatures"={"Present"=No,"Read"=11},"02:restore-retry-domains"={"Present"=No,"Read"=1},"02:DefaultBackgroundColor"={"Present"=No,"Read"=18},"02:AAPL,ignore"={"Present"=No,"Read"=2},"01:target-uuid"={"Present"=No,"Read"=2},"02:enable_qa_root_certs"={"Present"=No,"Read"=1},"01:ota-install-tonight"={"Present"=No,"Read"=1},"01:recovery-boot-setting"={"Present"=No,"Read"=1},"02:restore-retry-error"={"Present"=No,"Read"=1},"02:prev-lang-diags:kbd"={"Init"=18446741875058070410,"Present"=Yes,"Size"=18446741875058070410},"01:boot-volume"={"Init"=18446741875058072521,"Present"=Yes,"Size"=18446741875058072521},"01:fmm-mobileme-token-FMM-WipePending"={"Present"=No,"Read"=1},"01:IOUserClasses"={"Present"=No,"Read"=11},"02:ota-retry-monitor"={"Present"=No,"Read"=1},"02:auto-boot-x86-once"={"Present"=No,"Read"=1},"02:restore-retry-names"={"Present"=No,"Read"=1},"01:upgrade-fallback-boot-command"={"Present"=No,"Read"=1},"01:ota-snapshot-update"={"Present"=No,"Read"=1},"02:non-coherent"={"Present"=No,"Read"=1},"02:OTA-sealvolume-metrics"={"Present"=No,"Read"=1},"02:board-id"={"Present"=No,"Read"=138},"01:recovery-boot-mode"={"Present"=No,"Read"=1},"01:ota-retry-result"={"Present"=No,"Read"=1},"01:ota-anomalies"={"Present"=No,"Read"=1},"01:ota-context"={"Present"=No,"Read"=1},"02:backlight-level"={"Present"=No,"Read"=1},"01:fmm-computer-name"={"Read"=3,"Init"=18446741875058069914,"Size"=18446741875058069914,"Present"=Yes},"01:policy-nonce-digests"={"Init"=18446741875058072803,"Present"=Yes,"Size"=18446741875058072803},"02:stress-rack"={"Present"=No,"Read"=3},"02:ota-initial-breadcrumbs"={"Present"=No,"Read"=1},"01:failboot-breadcrumbs"={"Init"=18446741875058069653,"Present"=Yes,"Size"=18446741875058069653},"02:aud-early-boot-critical"={"Present"=No,"Read"=1},"02:ota-retry-battery-level"={"Present"=No,"Read"=1},"02:ota-retry-breadcrumbs"={"Present"=No,"Read"=1},"02:IOPlatformHaltRestartAction"={"Present"=No,"Read"=2},"02:current-network"={"Present"=No,"Read"=1},"02:OTA-pre-conversion"={"Present"=No,"Read"=1},"02:restore-step-ids"={"Present"=No,"Read"=1},"02:restore-retry-monitor"={"Present"=No,"Read"=1},"02:IOCFPlugInTypes"={"Present"=No,"Read"=34},"01:IODeviceMemory"={"Present"=No,"Read"=1},"02:SleepWakeFailurePanic"={"Present"=No,"Read"=1},"01:ota-failure-reason"={"Present"=No,"Read"=1},"01:ota-breadcrumbs"={"Present"=No,"Read"=1},"02:ota-step-codes"={"Present"=No,"Read"=1},"02:ota-step-domains"={"Present"=No,"Read"=1},"02:ota-conv-panic-indicator"={"Present"=No,"Read"=1},"02:ota-retry-ids"={"Present"=No,"Read"=1},"02:ota-step-ids"={"Present"=No,"Read"=1},"01:panicmedic-timestamps"={"Init"=18446741875058069977,"Present"=Yes,"Size"=18446741875058069977},"02:ota-retry-external-power"={"Present"=No,"Read"=1},"02:boot-note"={"Init"=18446741875058070934,"Present"=Yes,"Size"=18446741875058070934},"01:SystemAudioVolume"={"Init"=18446741875058073929,"Present"=Yes,"Size"=18446741875058073929},"01:ota-initial-result"={"Present"=No,"Read"=1},"02:ota-retry-user-progress"={"Present"=No,"Read"=1},"01:ota-retry-failure-reason"={"Present"=No,"Read"=1},"02:restore-step-monitor"={"Present"=No,"Read"=1},"02:restore-outcome"={"Present"=No,"Read"=1},"01:ota-retry-enabled"={"Present"=No,"Read"=1},"02:ota-original-os-version"={"Present"=No,"Read"=1},"01:preferred-networks"={"Write"=3,"Init"=18446741875058074827,"Size"=1728,"Present"=Yes},"02:IDInstallerDataV2"={"Init"=18446741875058073433,"Present"=Yes,"Size"=18446741875058073433},"02:_libmalloc_experiment"={"Present"=No,"Read"=1},"02:display-carveout-inhibitcache"={"Present"=No,"Read"=1},"02:_csegbufsz_experiment"={"Present"=No,"Read"=1},"02:ma-analytics-force-submit"={"Present"=No,"Read"=1},"02:IASUCatalogURL"={"Present"=No,"Read"=59},"02:OTA-post-conversion"={"Present"=No,"Read"=1},"02:IASInstallPhaseList"={"Write"=2,"Read"=2,"Delete"=1,"Init"=18446741875058071096,"Size"=715,"Present"=No},"01:fmm-mobileme-token-FMM-BridgeHasAccount"={"Present"=No,"Read"=1},"02:ota-perform-shutdown"={"Present"=No,"Read"=1},"02:IOPlatformWakeAction"={"Present"=No,"Read"=2},"02:restore-step-error"={"Present"=No,"Read"=1},"02:IOBusyInterest"={"Present"=No,"Read"=5},"02:OTA-fsck-metrics"={"Present"=No,"Read"=1},"01:lts-persistance"={"Read"=1,"Init"=18446741875058076607,"Size"=18446741875058076607,"Present"=Yes},"02:ota-step-names"={"Present"=No,"Read"=1},"02:mca-info0"={"Present"=No,"Read"=1},"02:csr-data"={"Present"=No,"Read"=2},"02:bluetoothExternalDongleFailed"={"Write"=1,"Read"=2,"Init"=18446741875058074652,"Size"=1,"Present"=Yes},"01:update-volume"={"Init"=18446741875058070042,"Present"=Yes,"Size"=18446741875058070042},"02:BOSCatalogURL"={"Present"=No,"Read"=59},"01:prev-lang:kbd"={"Read"=1,"Init"=18446741875058074703,"Size"=18446741875058074703,"Present"=Yes},"02:ota-step-error"={"Present"=No,"Read"=1},"02:ota-retry-domains"={"Present"=No,"Read"=1},"01:battery-health"={"Write"=646,"Read"=2,"Init"=18446741875058076751,"Size"=378,"Present"=Yes},"01:ota-controllerVersion"={"Init"=18446741875058070210,"Present"=Yes,"Size"=18446741875058070210}}
| | "product-name" = <"MacBook Pro (14-inch, 2021)">
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generalToz
commented on August 11, 2024
Hi, I have this issue too. I'm setting this up for my org and that's the only noticeable problem. When you mouse over Computer Name, it shows "Model 02:LocationServicesEnabled"
Running version 2.4.3, only downloaded this yesterday for the first time and this issue has been persistent. Also testing this on MacBook Pro M1 Pro.
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EdBascom
commented on August 11, 2024
I have found that removing the "-l" from the ioreg command solves the problem! The new command should look like this - ioreg -c IOPlatformDevice | grep -e "product-name" | cut -d'"' -f 4
Is this something I can modify?
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avenjamin
commented on August 11, 2024
confirming both the original and @EdBascom's command work on my macOS 13.2.1 MacBook Pro (16-inch, 2021)
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bradtchapman
commented on August 11, 2024
@jordywitteman : can this issue be closed, since @EdBascom said it's working? I have 2.4.3 and it looks fine (I have an M2 MacBook Pro).
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EdBascom
commented on August 11, 2024
This bug is NOT working. My solution on Mar 13 is something you need to incorporate. The model number is not displaying properly for all computers... Attached is an example of the error.
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xirianlight
commented on August 11, 2024
Symptom persists in the 2.5 release - I've got a symptomatic Apple silicon device on my hands:
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EdBascom
commented on August 11, 2024
On Mar 13 I gave you the command to solve the problem. I just tried version 2.5 and the problem is still there...
The following command does not work - ioreg -l -c IOPlatformDevice | grep -e "product-name" | cut -d'"' -f 4
The following command works! - ioreg -c IOPlatformDevice | grep -e "product-name" | cut -d'"' -f 4
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EdBascom
commented on August 11, 2024
This issue has been fixed after deploying version 2.5.1 - Thank you.
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