Comments (4)
renatobecker
commented on August 16, 2024
@guilhermeslourenco what did you get on the browser console? Have you checked it?
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guilhermeslourenco
commented on August 16, 2024
@renatobecker I'm from the support area, the problem is occurring in a homologation environment, a copy of the production environment, it happens that those responsible for the application have implemented the homologation environment in a newer version, an homologation version (with widget problem) is in version 4.0 and in the production (working) version it is version 3.18.0, could the problem be due to this version update?
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guilhermeslourenco
commented on August 16, 2024
browser console error message
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guilhermeslourenco
commented on August 16, 2024
problem solved, we replaced the DNS address with the IP in the script that calls the livechat widget
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Related Issues (20)
- Logout/destroy widget
- setGuestName and setGuestEmail are not updating the inputs HOT 2
- Disable "expand chat" button HOT 5
- registerGuest is not pulling previous conversation if the token is reused when set
- Livechat Scrolling: Chat não atualiza o scroll das conversas
- The email domain is not in whitelist [error-invalid-domain]" HOT 3
- Livechat 'Chat opened by the visitor' trigger not working
- LiveChat 'start chat' button doesn't do anything when there is a livechat triger HOT 1
- Incorrect translation file - de_IN.json
- Incoming SMS / Business Hours / LiveChat Offline Failure HOT 1
- Omnichannel/Livechat widget sets cookies and related storage before widget activation (EU ePrivacy conformity)
- Wrong link in the About section of the repository HOT 1
- Livechat Widget "deletes" chat, shows again when popout or refreshing
- Migrating to Webpack-5 and Babel-8
- Updating webpack and babel configurations
- Omnichannel Livechat widget prevents body scrolling body HOT 3
- Omnichannel Livechat widget prevents body scrolling body HOT 1
- dependabot
- Does the Rocket.Chat.Livechat support RichMessages now?
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