Connection not available. SmartThinQ platform not ready. about ha-smartthinq-sensors HOT 8 CLOSED

Connection not available seems a problem related to internet connection. Is continuous problem or now is working?

from ha-smartthinq-sensors.

from ha-smartthinq-sensors.

Probably your token become invalid, or there are some other issue related to HA upgrade.
Wait for your feedback on next days.

from ha-smartthinq-sensors.

I’m having the same issue, started today. I’ll remove it and add it again. I'm on 0.112b1.

2020-06-25 20:46:58 ERROR (SyncWorker_6) [custom_components.smartthinq_sensors] ('0110', 'error')
2020-06-25 20:46:58 WARNING (MainThread) [custom_components.smartthinq_sensors] Connection not available. SmartThinQ platform not ready.
2020-06-25 20:46:58 WARNING (MainThread) [homeassistant.config_entries] Config entry for smartthinq_sensors not ready yet. Retrying in 80 seconds.

Edit: I removed and re-added it with a new token. When creating the new token I had to agree to updated terms and conditions, and had a prompt to change my password.

Everything seems to be working ok now.

from ha-smartthinq-sensors.

The same thing just happened to me. I was about to remove and re-add the integration but opened the LG app first and it prompted me to accept the updated terms and conditions. After doing so in the app, the sensors immediately started working again in HA without removing and re-adding the integration.

from ha-smartthinq-sensors.

from ha-smartthinq-sensors.

Btw, in my case, the only reason I noticed this is that I started seeing the following in the logs:

2020-06-26 19:29:17 ERROR (MainThread) [homeassistant.helpers.entity] Update for sensor.washer fails
Traceback (most recent call last):
File "/config/custom_components/smartthinq_sensors/init.py", line 389, in device_update
state = self._device.poll()
File "/config/custom_components/smartthinq_sensors/wideq/washer.py", line 39, in poll
res = self.device_poll("washerDryer")
File "/config/custom_components/smartthinq_sensors/wideq/device.py", line 783, in device_poll
self._client.refresh_devices()
File "/config/custom_components/smartthinq_sensors/wideq/core_v2.py", line 622, in refresh_devices
self._load_devices(True)
File "/config/custom_components/smartthinq_sensors/wideq/core_v2.py", line 582, in _load_devices
self._devices = self._session.get_devices()
File "/config/custom_components/smartthinq_sensors/wideq/core_v2.py", line 431, in get_devices
dashboard = self.get2("service/application/dashboard")
File "/config/custom_components/smartthinq_sensors/wideq/core_v2.py", line 423, in get2
language=self.auth.gateway.language,
File "/config/custom_components/smartthinq_sensors/wideq/core_v2.py", line 147, in thinq2_get
raise exc.APIError(code, "error")
custom_components.smartthinq_sensors.wideq.core_exceptions.APIError: ('0110', 'error')

@ollo69, it would be really helpful if the sensors could be marked as Unavailable when a certain number of updates in a row fail to make this easier to detect if it happens in the future.

from ha-smartthinq-sensors.

I remember that this already occured in the past, I should add a note in readme.

@ollo69, it would be really helpful if the sensors could be marked as Unavailable when a certain number of updates in a row fail to make this easier to detect if it happens in the future.

Yes, make sense, I will add in next release.

I close this issue.

from ha-smartthinq-sensors.