Cancelling "report a problem" displays as if problem was reported about blok HOT 9 CLOSED

Currently, when the user clicks "Report a problem" we send a "page-problem" telemetry ping. When the user enters details about how the page is broken, we send a "breakage" telemetry ping. So, technically, the display is correct: The user did report "a problem" even though they didn't provide any breakage details.

@ashgrigas - Assuming we still want to allow users to report page problems even if they don't provide any breakage details, should we change copy and/or UX to make this more clear?

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can we add the word (optional) after the free form text field descriptor text?

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@ashgrigas yup, that's easy. Do we think that's enough? Or should we put "optional" in the title of the modal to indicate that the entire modal is optional?

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I would think we would want them to at least choose a radio button at
minimum?

On Wed, Aug 3, 2016 at 12:46 PM, luke crouch [email protected]
wrote:

@ashgrigas https://github.com/ashgrigas yup, that's easy. Do we think
that's enough? Or should we put "optional" in the title of the modal to
indicate that the entire modal is optional?

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Aislinn Dewey Grigas
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from blok.

If they submit breakage details, yes - we require them to at least choose a radio button.

This issue is:

When a user clicks "Report a problem" and then clicks "Cancel" or closes the modal without submitting any details, they still see "You reported a problem on the page" in the notification bar.

It's technically accurate and true - they did indeed report a problem on the page, which we recorded via telemetry. But they didn't give us any details.

So the question is: [how can|should] we change the UI to make it more clear to the user that they did report a problem, even though they didn't give us breakage details.

from blok.

So I guess I don't think it would be clear to users if they clicked the X
or cancel that they actually reported a problem. I think we should change
the recording so it isnt a telemetry record when the X/cancel is clicked -
only if they actually hit submit. The notificaiton bar then would stay in
its original state...

On Wed, Aug 3, 2016 at 2:11 PM, luke crouch [email protected]
wrote:

If they submit breakage details, yes - we require them to at least choose
a radio button.

This issue is:

When a user clicks "Report a problem" and then clicks "Cancel" or closes
the modal without submitting any details, they still see "You reported a
problem on the page" in the notification bar.

[image: blok-report-cancel]
https://cloud.githubusercontent.com/assets/71928/17376290/9a7e8d52-597a-11e6-8cd9-6a2b934a3894.gif

It's technically accurate and true - they did indeed report a problem on
the page, which we recorded via telemetry. But they didn't give us any
details.

So the question is: [how can|should] we change the UI to make it more
clear to the user that they did report a problem, even though they
didn't give us breakage details.

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Aislinn Dewey Grigas
User Experience Design Consultant
www.aislinndewey.com

978.930.3729

http://www.linkedin.com/in/aislinn http://www.twitter.com/ashdewey
http://www.facebook.com/ashdewey

from blok.

We don't actually send a telemetry ping when the X/cancel are clicked; we do send a telemetry ping as soon as they click the [works|problem] button. We have 3 total separate telemetry pings.

page broken

When the user clicks "Report a problem" we send:

{
        originDomain: currentActiveOrigin,
        trackerDomains: blockedRequests[currentActiveTabID],
        feedback: "page-broken"
}

page works

When the user clicks "This page works well" we send:

{
        originDomain: currentActiveOrigin,
        trackerDomains: blockedRequests[currentActiveTabID],
        feedback: "page-works"
}

breakage

When the user clicks "Submit" in the feedback modal, we send:

{
        originDomain: currentActiveOrigin,
        trackerDomains: blockedRequests[currentActiveTabID],
        breakage: [images|video|layout|buttons|other],
        notes: [notes]
}

The page-works and page-broken telemetry pings seem valuable even if the user doesn't submit breakage details. I.e. - we can still learn the most-broken sites and the most-breakage-causing trackers. And we can manually check the most-broken sites ourselves to see what's broken.

So, I suggest we keep all 3 of the pings and update the copy to make it clear to the user that they are reporting feedback/data as soon as they click the first buttons, and that the modal is for optional breakage details.

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@johngruen - what do you think? Should we keep all 3 of these telemetry pings?

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This became #88 and there's now a PR in for it. #90

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