Should report a "report a problem" link appear in the interface when the API times ou

Problem Report Links when 360 API Non-Responsive about mgetit HOT 5 CLOSED

varnum commented on June 29, 2024

Problem Report Links when 360 API Non-Responsive

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Comments (5)

bertrama commented on June 29, 2024

It's not clear to me what's being requested.

Are we being asked to automatically report these links to Ask a Librarian when they occur?

Or are we being asked to remove the links so patrons can't report them?

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varnum commented on June 29, 2024

Sorry for not being clearer: When the API times out and there are no full text links to display, don't show the "Report a Problem" link.

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bertrama commented on June 29, 2024

It's that word need that threw me off:

I'm wondering if there is anything that can be tweaked on the backend to eliminate the need for a user to report a bad link where there is none.

So we are in fact removing the ability to report problems.

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varnum commented on June 29, 2024

Yes, when the reason for no results is the API having timed out.

…

-- Ken Varnum Senior Program Manager for Discovery, Delivery, and Library Analytics Library Information Technology | University of Michigan Library [email protected] | @varnum | 734-615-3287 http://www.lib.umich.edu/users/varnum

On Mon, Dec 19, 2016 at 1:59 PM, Albert Bertram ***@***.***> wrote: It's that word *need* that threw me off: I'm wondering if there is anything that can be tweaked on the backend to eliminate the need for a user to report a bad link where there is none. So we are in fact removing the ability to report problems. — You are receiving this because you were assigned. Reply to this email directly, view it on GitHub <#71 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AQ7bL0FWQZE9lKchIWgVkpUgwCmAwjWcks5rJtP8gaJpZM4LQyUZ> .

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bertrama commented on June 29, 2024

Done.

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