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github-actions avatar github-actions commented on June 26, 2024

Logs are required for review from WSL team

If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'.
Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

Once completed please upload the output files to this Github issue.

Click here for more info on logging
If you choose to email these logs instead of attaching to the bug, please send them to [email protected] with the number of the github issue in the subject, and in the message a link to your comment in the github issue and reply with '/emailed-logs'.

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github-actions avatar github-actions commented on June 26, 2024
Diagnostic information
Issue was edited and new log file was found: https://github.com/user-attachments/files/15740890/WslLogs-2024-06-07_09-13-13.zip
Detected appx version: 2.1.5.0

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sumo avatar sumo commented on June 26, 2024

I am seeing a similar issue that seems to be caused by Update KB5037853. On an clean installation of Windows 11 that did an update for KB5037853 I had the following with an existing WSL2 install when started

WSL2 is not supported with your current machine configuration.
Please enable the "Virtual Machine Platform" optional component and ensure virtualisation is enabled in the BIOS.
Enable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution
For information please visit https://aka.ms/enablevirtualization
Error code: Wsl/Service/CreateInstance/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED

When trying to install Ubuntu I got the following:

Installing, this may take a few minutes...
WslRegisterDistribution failed with error: 0x80370102
Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS.
For information please visit https://aka.ms/enablevirtualization
Press any key to continue...

None of the troubleshooting steps in https://learn.microsoft.com/en-us/windows/wsl/troubleshooting#installation-issues made any difference.

I uninstalled KB5037853 and my Debian existing instance starts up fine and the Ubuntu installation completes. My working install is

WSL version: 2.1.5.0
Kernel version: 5.15.146.1-2
WSLg version: 1.0.60
MSRDC version: 1.2.5105
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.25131.1002-220531-1700.rs-onecore-base2-hyp
Windows version: 10.0.22631.3593

Windows information is

Edition	Windows 11 Pro
Version	23H2
Installed on	‎7/‎06/‎2024
OS build	22631.3593
Experience	Windows Feature Experience Pack 1000.22700.1003.0

I will reapply the update and collect wsl logs and post those.

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sumo avatar sumo commented on June 26, 2024

Okay, I've reapplied KB5037853 and its still working so please ignore the above comment. Could be the order of installation maybe?

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raybeecham avatar raybeecham commented on June 26, 2024

Okay, I've reapplied KB5037853 and its still working so please ignore the above comment. Could be the order of installation maybe?

Yeah, I'm not sure what the problem is

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