Comments (5)
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Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:
Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
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View similar issues
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Diagnostic information
Issue was edited and new log file was found: https://github.com/user-attachments/files/15740890/WslLogs-2024-06-07_09-13-13.zip
Detected appx version: 2.1.5.0
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I am seeing a similar issue that seems to be caused by Update KB5037853. On an clean installation of Windows 11 that did an update for KB5037853 I had the following with an existing WSL2 install when started
WSL2 is not supported with your current machine configuration.
Please enable the "Virtual Machine Platform" optional component and ensure virtualisation is enabled in the BIOS.
Enable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution
For information please visit https://aka.ms/enablevirtualization
Error code: Wsl/Service/CreateInstance/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED
When trying to install Ubuntu I got the following:
Installing, this may take a few minutes...
WslRegisterDistribution failed with error: 0x80370102
Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS.
For information please visit https://aka.ms/enablevirtualization
Press any key to continue...
None of the troubleshooting steps in https://learn.microsoft.com/en-us/windows/wsl/troubleshooting#installation-issues made any difference.
I uninstalled KB5037853 and my Debian existing instance starts up fine and the Ubuntu installation completes. My working install is
WSL version: 2.1.5.0
Kernel version: 5.15.146.1-2
WSLg version: 1.0.60
MSRDC version: 1.2.5105
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.25131.1002-220531-1700.rs-onecore-base2-hyp
Windows version: 10.0.22631.3593
Windows information is
Edition Windows 11 Pro
Version 23H2
Installed on 7/06/2024
OS build 22631.3593
Experience Windows Feature Experience Pack 1000.22700.1003.0
I will reapply the update and collect wsl logs and post those.
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Okay, I've reapplied KB5037853 and its still working so please ignore the above comment. Could be the order of installation maybe?
from wsl.
Okay, I've reapplied KB5037853 and its still working so please ignore the above comment. Could be the order of installation maybe?
Yeah, I'm not sure what the problem is
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