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elendil326 avatar elendil326 commented on May 23, 2024 1

Thanks for reporting this @DerGary . We engaged the Store team since yesterday. My apologies for not providing an update earlier. The investigation is still ongoing. Some changes have already been deployed to improve the time of the submissions, but wok is still in progress for a definitive fix.

Feel free to update this issue if no improvement is seen yet.

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ChristopheLav avatar ChristopheLav commented on May 23, 2024

I have encountered this issue two days back: the submission API seems only to have a huge delay. About 12 hours are required to the submission process pass in certification state then publishing state. During the delay, I see the same state as you describe.

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DerGary avatar DerGary commented on May 23, 2024

@ChristopheLav I already waited around 18 Hours and nothing happened.

did the Package of your submission change after that time?

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DerGary avatar DerGary commented on May 23, 2024

hmm I'm Sorry you're right I just looked at the Submission I created yesterday and it changed, it now is in stated published and contains only the new package:

image

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ChristopheLav avatar ChristopheLav commented on May 23, 2024

Nice 👍
But the delay is very weird - previously its take only a few minutes to see the update in progress.

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DerGary avatar DerGary commented on May 23, 2024

yes it's very weird, and I don't like the additional time that it takes to publish a new app.

Can someone from Microsoft look into this? I will change the Issue accordingly

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ChristopheLav avatar ChristopheLav commented on May 23, 2024

I have submitted last night three updates (two flights and one release) and the time of the submissions are not improved like you say. All are blocked in « commit started » state since more than 15 hours 😕

Edit: 30 hours later, nothing has changed. So, your fix has increase the previous delay! No improvement here. I will open a support ticket… And, as usual, you have not communicate the issue in your users (no banner in Dev Center). Not the first time with the API.

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jmvillagra avatar jmvillagra commented on May 23, 2024

Same thing here... the whole thing is broken. Any estimates when everything will be working again? This broke our CI environment...

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sebastianzolg avatar sebastianzolg commented on May 23, 2024

Same issue here! Please note that you can edit the submission anyway and be able to submit it to store manually again. I did so on the weekend when I saw that behaviour. The result is that I broke the whole thing and people no longer be able to download the app from store. Something gone completely wrong.
So I would advise anybody to be careful with the pending submission. DO NOT MODIFY or you might face the same thing.

I opened a support ticket today with Microsoft. I pointed to this GitHub issue and asked for a response as well.

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DerGary avatar DerGary commented on May 23, 2024

Same here, added a new submission through the release task yesterday and it is still not submitted.

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DerGary avatar DerGary commented on May 23, 2024

Submission created: 28.08.18 14:40
Email that submission was processed: 30.08.18 02:53
so it took about 36 Hours

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elendil326 avatar elendil326 commented on May 23, 2024

This issue has been resolved according to initial tests and the Store team. Please comment or re-open the issue if you are still experiencing issues with this.

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DerGary avatar DerGary commented on May 23, 2024

@elendil326
I created a Release on 31th of August that got live yesterday (11th of September)
image

image

So it's definetly not fixed, It even seems a lot worse.

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elendil326 avatar elendil326 commented on May 23, 2024

@DerGary during the stabilization period, some submissions remained stuck. It seems the submission you mention above was created before the issue was fixed. Let me know if a submission post 9/04 has been stuck and I can follow up with the Store team on why it is still affected.

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DerGary avatar DerGary commented on May 23, 2024

@elendil326 I created a release yesterday 9/20 at around 12 o'clock that was processed completely 9/21 at around 14 o'clock so it took about 26 Hours. I don't know if this was due to API Issues or app certification that took so long. But prior to this issue it normally took about 3-4 Hours to be processed completely including the certification

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