"Multivalue control by Microsoft DevLabs is taking longer than expected to load" about vsts-extension-multivalue-control HOT 13 OPEN

Here's an example of where the control worked for a couple of fields (Technical Specifications, Business Requirements), but not Needs Spec Updated - other times it will fail for all the MV fields - also note the font is wrong for the control in the Business Requirements field, it has failed to load the correct font:

from vsts-extension-multivalue-control.

Hi! @awojtas I already add it to the backlog, I will work on it as soon as possible.

from vsts-extension-multivalue-control.

Here's an example of where the control worked for a couple of fields (Technical Specifications, Business Requirements), but not Needs Spec Updated - other times it will fail for all the MV fields - also note the font is wrong for the control in the Business Requirements field, it has failed to load the correct font:

Same issue and right now i refresh like for one hour and i can't use it. that field is required

from vsts-extension-multivalue-control.

Is there any update on when this issue will be fixed? Our users have been experiencing this issue since last year. Any update or fix would be greatly appreciated.

from vsts-extension-multivalue-control.

Thanks for reporting. We'll dig into this.

from vsts-extension-multivalue-control.

We've been experiencing this for quite a while as well.

from vsts-extension-multivalue-control.

We're also receiving this, our users are complaining. No other addins have this error. Servers generally not loaded up and performance in other areas is fine.
Running Azure DevOps Server 2020 Update 1.2.
Any updates?

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We have this issue as well, in our case we've narrowed it down to it working for our internal users but not our external users (that are logging into the same environmeent on a different URL)

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Similar to above, our users remotely over VPN have the issue, none of the users in our office do. Same domain, same web browser (Chrome), same spec machines. Side note - we've also noticed that the users with the problem see a different font when it does load - like a CSS or webfont isn't being loaded properly.

One of our testers found that increasing latency to 500ms (by using Clumsy) on our internal network would guarantee throwing the error. We have a remote user with a 320ms ping who experiences the error regularly. The same tester also found that any speeds slower than 3200kbit/sec would trigger the error.

Please can this be addressed urgently as this is affecting our ability to track work items. We store important information in these fields and if they don't load then it affects the ability of our people to do their work.

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@AminTi can we have an update please on when this will be resolved? As above we are fielding user complaints regularly

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Can you provide an estimate of when this will be looked at? Is the backlog a week or 6 months? We need something to tell our users

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We started using this control, and it's having an issue. Can someone suggest a viable alternative?

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I am also running into this situation. It's a very slick control, but about 30-40% of the time I load a work item the control times out.

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