[Bug]: No Sound alert and notification popup on Windows 10/Server 2016 v1607 (pre-creators update) about desktop HOT 6 OPEN

Don't know if it's related or not, but I got same for macOS, no notifications since update to 5.8.0 (app store)
Tried 5.7.0 from github, and it was okay.
Then tried 5.8.0 from github and again no notifications. Icon not bouncing, pop not appearing. Only red badge is shown.

from desktop.

Don't know if it's related or not, but I got same for macOS, no notifications since update to 5.8.0 (app store) Tried 5.7.0 from github, and it was okay. Then tried 5.8.0 from github and again no notifications. Icon not bouncing, pop not appearing. Only red badge is shown.

Read in #3052.

from desktop.

@razorbladehnt So this is not a widespread issue with our Desktop App, as I can't reproduce this and I think it works for most people. Notifications are often a bit finicky so there are some things we can sort out to see if anything is blocking them.

1. Can you confirm that you receive notifications via the browser if you access the app from there? If not, it's likely a system-wide issue with notifications (they might be disabled, or you may have Focus mode on)
2. If other apps work, did you accept the prompt that allows notifications? I see that you are getting that prompt here: [2024-05-27 22:19:12.515] [debug] [PermissionsManager] doPermissionRequest notifications { requestingUrl: 'https://mmtest.sistema-r.ru/', isMainFrame: false } so the application is receiving the events accordingly.
3. Do you have a shortcut in the start menu for Mattermost? It should be added there by default but if removed, sometimes notification on Windows don't work, this repo has a quick explaination about it: https://github.com/safing/nsis-shortcut-properties
4. The older version of Server 2016 might also pose an issue, since 1607 while supported by MS had some issues with notifications. Are you able to try on a newer Windows 10/11 installation?

Let me know if you have questions about these troubleshooting items.

from desktop.

I understand that this issue is quite unique and i'm not expecting quick fix but i thought i should make a ticket to document this

1. Notifications from browser work fine
2. I allowed notifications to be shown
3. I have shortcut in start menu
4. Old version of windows is definitely the root of the problem
   Works fine on Windows Server 2019 v1809 (installed on VM)

Check this post i think it explained well why notification would not be shown
Its a different app but the problem are the same
desktop/desktop#14714 (comment)

Also found a similar issue but on Windows 10 v1607 #2955

from desktop.

Appreciate the quick feedback! So it looks like we'd have to make some changes to support 1607 specifically, which would likely mean some kind of custom notification format. I'm not sure if Electron provides anything to that effect, but if not then custom would be the way to go.

I can't see this being worked on anytime soon internally, but I'm going to open this as Help Wanted in case anyone wanted to take this on. As for the other ticket, I'll close in favour of this one since this one has some extra information as to why this is happening.

Thanks for raising the issue and helping to provide helpful feedback :)

from desktop.

Don't know if it's related or not, but I got same for macOS, no notifications since update to 5.8.0 (app store) Tried 5.7.0 from github, and it was okay. Then tried 5.8.0 from github and again no notifications. Icon not bouncing, pop not appearing. Only red badge is shown.

This is unrelated, this ticket is about the missing Notification API in older versions of Windows 10.

from desktop.