Credentials error during installation of magento/module-invitation about magento-cloud HOT 9 CLOSED

Hi @osd-henry,
All modules which were installed before - CE Magento modules,
where magento/module-invitation is the first Magento EE module installed by composer. To check that the problem exactly in access to EE, you may change composer.json to not install this module:

"replace": {
    "magento/module-invitation": "*"
}

And after this run composer update. You will see that you have the same problem with next EE module, e.g. magento/module-reward.

from magento-cloud.

Hi @osd-henry,

Do you have Enterprise license entitlements on your keys?
This error is pretty much about you having no access to download the package, meaning your keys do not work properly. Since it fails on the very first module, it looks like something is wrong with them in general (not even enterprise-related likely).

May you please check the keys once again?

Thanks,
Yevhenii

from magento-cloud.

Hi @YPyltiai,

Thanks for your response. Actually this is a sandbox environment Magento team sent to us, claimed it to be EE / Cloud edition. I can access https://accounts.magento.cloud/ using provided account.

Furthermore, since we tried to install many times, the installation continue progress from the last failed try. The full log after I remove composer vendor folder and try again should be:

  ...
  - Installing magento/framework-bulk (100.3.4): Loading from cache
  - Installing magento/module-asynchronous-operations (100.3.4): Loading from cache
  - Installing magento/module-deploy (100.3.4): Loading from cache
  - Installing magento/module-cron (100.3.4): Loading from cache
  - Installing magento/module-developer (100.3.4): Loading from cache
  - Installing magento/module-translation (100.3.4): Loading from cache
  - Installing magento/module-backup (100.3.4): Loading from cache
  - Installing magento/module-vault (101.1.4): Loading from cache
  - Installing magento/module-instant-purchase (100.3.4): Loading from cache
  - Installing magento/module-paypal (100.3.4): Loading from cache
  - Installing magento/module-checkout-agreements (100.3.4): Loading from cache
  - Installing amzn/amazon-pay-sdk-php (3.6.0): Loading from cache
  - Installing amzn/amazon-pay-and-login-with-amazon-core-module (3.3.1): Loading from cache
  - Installing amzn/login-with-amazon-module (3.3.1): Loading from cache
  - Installing amzn/amazon-pay-module (3.3.1): Loading from cache
  - Installing bacon/bacon-qr-code (1.0.3): Loading from cache
  - Installing magento/module-send-friend (100.3.4): Loading from cache
  - Installing magento/module-grouped-product (100.3.4): Loading from cache
  - Installing magento/module-configurable-product (100.3.4): Loading from cache
  - Installing dotmailer/dotmailer-magento2-extension (4.1.0): Loading from cache
  - Installing dotmailer/dotmailer-magento2-extension-chat (1.0.0): Loading from cache
  - Installing magento/module-invitation (100.3.4): Downloading (connecting...)
                                                                                                                  
  [Composer\Downloader\TransportException]                                                                        
  Invalid credentials for 'https://repo.magento.com/archives/magento/module-invitation/magento-module-invitatio   
  n-100.3.4.0.zip', aborting.

As you can see, the other magento/... packages work fine so I don't think it's keys related issue. Please correct me if I'm wrong but we're nearly stuck at this point for about 3 days and the sad part is our website is nowhere to be deployed nor running.

from magento-cloud.

Hi @NadiyaS ,
Do you know how to deal with this issue? Since we got this error on https://accounts.magento.cloud/, hence the sandbox environment wasn't able to be deployed and was unusable. The account is expected to work since it was provided by Magento team. I guess there must be some workarounds.

from magento-cloud.

@osd-henry ,
I would recommend talking to those who provided this account to you.
I do not know how your project was configured, but please check keys from auth.json file in your project. And if you have at least one successful deployment, it means that those keys work (or at least worked on that moment).

from magento-cloud.

@NadiyaS Well, we received this account, then tried to access the websites listed in the project, but they all returned 404 No route found for ***.us-4.magentosite.cloud, then I found some lines from build log like:

- Magento Cloud Bot created a new project Project Title                   Success
- Marketplacer Cloud changed project name to ***                          Success
- Marketplacer Cloud initialized environment Master with profile          Failure
Magento Enterprise Cloud Edition 

As you can see, the very third step of project setup automation already raised authentication error (I clicked on the Failure link to figure out what's going wrong). We're trying to reach our contact at Magento for supports since it has been over a week and we're still no where near a usable setup for our site.

from magento-cloud.

@osd-henry
Unfortunately, there is nothing we can help you here. Problem with access should be solved through a support ticket or directly with those who provided that environment to you.

from magento-cloud.

Thanks for all your kind support. I've got contacted from Magento and it turned out we were lack of EE permissions for our keys. It works fine now so I'm gonna close this issue.

from magento-cloud.

For anyone else coming here with a similar issue, for me it was a case of generating new keys in marketplace.magento.com after I received Enterprise access

from magento-cloud.