Error while sending message or call to target about iris HOT 4 CLOSED

@mohammad-sajid does the application you are trying to send a message with have this plivocall mode enabled? You can check via the application page in the UI or the db. It should be checked in the "supported modes" section

from iris.

@diegocepedaw Yes it's there in the applications and also in DB.

from iris.

@diegocepedaw getting You are receiving this as you created this plan and we can’t resolve oncall-primary of NOC-Team at this time. error.

Also, i can see in body priority passing as low while testing it from Plan directly.

can you please help here?

{‘body’: “You are receiving this as you created this plan and we can’t resolve oncall-primary of NOC-Team at this time.\n\n”, ‘message_id’: 50, ‘target’: ‘admin’, ‘priority’: ‘low’, ‘priority_id’: 35, ‘application’: ‘oncall-stg’, ‘plan’: ‘nagios-freshdesk-service-plan’, ‘plan_id’: 66, ‘incident_id’: 533326, ‘context’: {‘test’: None, ‘iris’: {‘body’: “You are receiving this as you created this plan and we can’t resolve oncall-primary of NOC-Team at this time.\n\n”, ‘message_id’: 50, ‘target’: ‘admin’, ‘priority’: ‘low’, ‘priority_id’: 35, ‘application’: ‘oncall-stg’, ‘plan’: ‘nagios-freshdesk-service-plan’, ‘plan_id’: 66, ‘incident_id’: 533326, ‘incident_created’: datetime.datetime(2022, 3, 15, 5, 55, 49), ‘template’:‘nagios-freshdesk-service-template’, ‘dynamic_target’: None}}, ‘incident_created’: datetime.datetime(2022, 3, 15, 5, 55, 49), ‘template’: ‘nagios-freshdesk-service-template’, ‘dynamic_target’: None}

from iris.

@mohammad-sajid pls close this as the issue is resolved using #690

from iris.