Welcome to my GitHub profile! I am a seasoned professional with a diverse background in instructional design, business analysis, and insurance claims adjusting, now focusing on cutting-edge technology solutions like AI, Data and IAM. Here you’ll find projects that showcase my skills in automation, data analysis and identity governance.

I bring over 14 years of experience in designing, implementing, and managing technical solutions and instructional materials. My expertise spans project management, data analysis, training development, and process optimization, with recent work in integrating and automating solutions using Microsoft 365 and Okta.

• Project Management: Proficient in managing cross-functional projects, ensuring timely delivery, and aligning outcomes with organizational goals. Familiar with both Agile and traditional methodologies.
• Training & Instructional Design: Expert in creating and delivering training programs, developing e-learning modules, and designing instructional materials to enhance user engagement and knowledge retention.
• Data Analysis & Reporting: Skilled in analyzing complex data sets, creating insightful reports, and utilizing tools like PowerBI and Excel to inform decision-making.
• Automation & Integration: Experienced in automating workflows and integrating systems using tools like Microsoft Power Automate, Okta, and APIs to improve operational efficiency.
• Technical Writing: Adept at documenting processes, creating user guides, and developing training materials to support technology adoption and compliance.
• Communication & Collaboration: Excellent verbal and written communication skills, with a proven track record of working effectively with stakeholders at all levels.

• Tools & Platforms: Microsoft 365, Okta, PowerBI, Jira, Confluence, Excel, SharePoint, Salesforce, HP ALM, ServiceNow
• Languages: SQL, Python (basic)
• Certifications: Microsoft Azure Fundamentals, Cisco Data Analytics Essentials, Okta Certified Professional, Qualys Vulnerability Management, IBM Cybersecurity Fundamentals
• Methodologies: Agile, SDLC, UAT, Regression Testing, Manual Testing

LRD3 Ventures LLC, Cary, NC (Remote)
January 2021 - Current

• Reduced claim processing time by 15% through efficient investigation and evaluation, comparable to identifying and resolving defects in software testing.
• Achieved a 99% claim resolution accuracy rate by conducting thorough interviews, data analysis, and documentation.
• Directed stakeholder communication to convey data insights and negotiate solutions, akin to aligning developers and QA specialists.
• Developed a comprehensive documentation system, improving collaboration and tracking.

Blue Cross Blue Shield of North Carolina, Durham, NC (Hybrid)
May 2013 - July 2020

• Orchestrated development of interactive training resources, increasing engagement and knowledge retention by 30%.
• Led UAT sessions, performed regression testing, and gathered user feedback, resulting in a 25% increase in user adoption rates.
• Documented 50+ policies and procedures, reducing processing time by 40% and increasing team productivity by 20%.

Blue Cross Blue Shield of North Carolina, Durham, NC (Remote)
May 2007 - May 2013

• Executed evaluations of call center processes, decreasing customer complaints by 15% and increasing first-call resolution by 30%.
• Developed training initiatives that reduced error rates by 20% and improved QA efficiency metrics by 25%.
• Implemented data visualization tools, saving 15 hours weekly and enhancing decision-making.

• Developed and executed a communication strategy for a global M365 Copilot rollout.
• Created training materials and conducted sessions to ensure user proficiency.
• Analyzed workflows to enhance user experience and adapted organization swiftly to updates.

• Automated compliance reporting using Okta's API, reducing manual efforts by 50%.
• Developed dashboards for real-time monitoring and reporting of compliance metrics.
• Enhanced data accuracy and streamlined report generation processes.

• Automated the customer onboarding process using Microsoft Power Automate and SharePoint.
• Reduced onboarding time by 40% and improved data entry accuracy.
• Developed detailed process documentation and training materials for end-users.

• Email: [email protected]
• LinkedIn: LinkedIn Profile

Feel free to explore my projects and connect with me for collaboration or inquiries!

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