Watcher group cannot add followup, although "ADD FOLLOWUP (ASSOCIATED GROUPS)" permission is set about glpi HOT 8 OPEN

10.0.12 is outdated. Try if you reproduce with latest release. Also try with no plugin.

from glpi.

@trasher can reproduce with stock pluginless GLPI 10.0.14.

The profile for post-only user (self-service):

from glpi.

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

from glpi.

Problem still exists

from glpi.

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

from glpi.

Posting here to prevent auto-closure of ticket, as problem still persists.

from glpi.

"Add Followup (Associated groups)" only applies to requesters and the permission to add followups as an observer only applies when the user is directly assigned as an observer. In my opinion it is not a bug. If this behavior is to be changed, we need to decide what the most logical behavior would be.

Would "Add Followup (Associated groups)" apply to observers too when they have the separate permission to add followups as observers, or would simply having the permission to add a followup as an observer be enough even if they are an observer via a group?

from glpi.

Thanks for followup, @cconard96 . I would vote for "simply having the permission to add a followup as an observer be enough even if they are an observer via a group?", as it would be inline what the permission says in it's description.
I cannot check for it anymore, but if my memory serves me correctly, this is the way it worked in GLPI 9 and the problem appeared in GLPI 10.

For background why it's needed and desired - we have incoming tickets from employees. Tickets are normally invisible to other people, but we need input from other teams, which we then add as groups, as teams might be quite large so adding them one by one as observer is tedious and error prone, especially when people tend to move around in teams.

from glpi.