Comments (3)
This is a known behavior and not a bug. In most cases (I think there are a few exceptions), rules only match and modify the state of an action. For example during updates, the criteria only matches on the changes you attempt to make. There is no way to access the current state (before the update) of the ticket. Unless the status AND category are changed at the same time, the rule will not match. In your example, the ticket's category was already set before you added the solution and therefore changed the status to solved.
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Alright, but it works when I manually change the status. Is there a way to have this behavior in a regular workflow?
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There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.
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