Comments (10)
Your Helpscout link shows a settings page which is connected to the user. I think it would be much better to connect that function to the mailbox. This way I'm able to store my outgoing emails in the original mailbox. (Right now I do the same with Freshdesk and my G Suite account)
Make sense?
And would it be easier/faster to develop to add this autoBcc field to the mailbox form?
See screenshot
from freescout.
Could you please elaborate more ?
What's the meaning of this and how did you plan to do this ?
from freescout.
See Auto BCC at the very bottom here: https://docs.helpscout.net/article/499-update-your-user-profile
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@finalwebsites The idea seems to be good, but "stored" emails will be fetched into mailbox.
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Do you say that I don't need a Bcc to get the send email messages in my mailbox as well? (sorry this question doesn't belongs here)
from freescout.
Definitely better to have the BCC set up on a per mailbox basis. Would be very, very simple and would those of us using CRM software keep a record of our Freescout conversations. I'll put a $200 bounty on this if optional BCC can be added next week on a per mailbox basis as Finalwebsites suggested. This is fairly urgent for us.
The workaround of adding BCC by hand for every email will be too much. I suppose we could hardcode it for every outbound email from all boxes but that's a bit awkward and doesn't help anyone else. I'd rather pay the bounty but we'd like it done fast or we'll have to do it ourselves.
Thanks, Alec
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@foliovision https://www.patreon.com/FreeScout
from freescout.
Brilliant! Pledge made. I've pledged $50/month and plan to leave it open all year (I'll have some more small suggestions like this one). If you'd rather a straight donation via Paypal, that's fine too. I really appreciate the work you've done and would like to support it both in terms of using and incremental improvements to the product as well as financially.
It's very important that incremental improvements though keep the product quick and light on its feet. We've been suffering with a horribly slow and overwritten SAAS helpscout clone until now. The plugin architecture is great.
I don't see any need to add knowledge base or feature request type add-ons which have a front-end element to Freescout, as that condemns the publisher to move support to a subdomain, outside of their existing CMS. While in theory I'd like to see some way for customers to login and view their tickets, I'm not sure I'd actually implement if it existed as accounts and logins take the personal feel out of email support which was the original genius of Helpscout.
from freescout.
Thanks again. I'm now using this. I'm very happy to have mailboxes as one of our mailboxes generates a lot of service emails which are better kept out of our CRM.
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Can we get an additional auto CC functionality here?
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Related Issues (20)
- Pieces of markup are sometimes displayed in emails HOT 1
- IMAP Fetch Error: Check Internet Connection and try again HOT 2
- Stuck in loop using Older/Newer buttons HOT 3
- WhatsApp messages are delayed HOT 4
- Error on upgrade to latest version (1.8.122): Class "Barryvdh\Debugbar\ServiceProvider" not found HOT 5
- Closed Folder after Update to 1.8.124 not working
- Auto-Refresh not working on the Freescout main Page - Where you can see the all mailboxes HOT 4
- status page not available HOT 3
- Disable incoming emails creating conversations HOT 2
- Pros / cons using Freescout on a free (personal) Docker vs hosted Softaculous instance? HOT 1
- Freescount security and GDPR privacy credentials HOT 1
- Notes WYSIWYG only complete on initial creation HOT 1
- The "Reply to Conversation" workflow action runs twice HOT 1
- Workflows new tag value based on regexp HOT 1
- Sound notification when a new chat pops up HOT 1
- Telegram bot tickets HOT 1
- Conversation created partially on api failure of create conversation HOT 11
- Webhooks payload is missing tags HOT 1
- Error: No application encryption key has been specified. HOT 3
- Folder: Starred; Error: [NONEXISTENT] Unknown Mailbox HOT 6
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